UPS Store Manager

Job Description

Job Description

This position is for a hands-on Center Manager responsible for leading daily operations, supervising staff, maintaining customer service standards, and driving revenue growth at a UPS Store location. The role is ideal for an experienced retail leader who can manage front-counter execution, support sales development, and partner with ownership on center-level strategy as the business grows. Existing UPS store experience is an added advantage

The Ups Store #8330 is seeking a dedicated and experienced Store Manager to lead our team in Midlothian, TX. The ideal candidate will be passionate about delivering exceptional customer service, driving sales, and ensuring smooth daily operations at the store. As the Store Manager, you will play a key role in fostering a positive work environment while meeting business goals.

Responsibilities

• Manage day-to-day store operations to ensure efficiency and exceptional customer service.
• Lead, train, and motivate store staff to achieve individual and team targets.
• Maintain inventory levels and oversee product ordering and stocking.
• Handle customer inquiries and resolve issues promptly and professionally.
• Monitor financial performance, control expenses, and achieve sales goals.
• Implement and uphold company policies, procedures, and safety standards.
• Build strong relationships with customers and the local community to drive store growth.

Requirements

• Proven experience in retail management or a similar leadership role.
• Excellent communication, organizational, and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to work flexible hours, including weekends if necessary.
• Basic computer skills and familiarity with retail management software preferred.
• High school diploma or equivalent; additional education is a plus.

About the Company

The Ups Store #8330 is part of a nationwide chain dedicated to providing a wide range of shipping, printing, and business services to our community. We pride ourselves on excellent customer service, quality products, and a welcoming store atmosphere. Join us and be part of a team that values growth, integrity, and customer satisfaction.

Compensation and Benefits

• Competitive annual salary ranging from $45,000.00 to $48,000.00.
• Opportunities for professional development and career advancement.
• Supportive work environment with a focus on teamwork and collaboration.
• Monthly performance bonus opportunity tied to growth in commercial printing, custom freight and specialty packing, and new mailbox rental agreements.
• Paid enrollment in The UPS Store’s mandatory 4-to-5-week Corporate Management Training Program for qualified candidates who need certification.
• Training costs are covered by ownership to help the manager earn official Center Manager Certification and be prepared to lead the team effectively.
• Paid two weeks (80 hrs) Paid vacation after completing one year.
• Eligible for monthly performance bonus based on PO box sales, Print jobs and overall customer satisfaction score

Key Qualifications

• At least 3 years of retail management or supervisory experience.
• Proven ability to manage staff schedules, support sales goals, and lead day-to-day store performance.
• Experience in using retail or shipping point-of-sale systems, such as UPS MPOS or FedEx FXPOS, along with basic computer applications.
• Active Texas Notary Public commission, or willingness to obtain one within 30 days of hire.
• Ability to stand for extended periods and regularly lift or maneuver packages weighing up to 40 pounds.
• Current UPS Store Management Certification preferred; candidates must be willing to complete required paid corporate training if not already certified.

Primary Responsibilities

• Daily operations: Oversee front-counter activity, opening and closing procedures, daily cash reconciliations, and compliance with corporate franchise standards.
• Staff leadership: Recruit, train, schedule, and supervise part-time associates while aligning labor allocation with weekly operational budgets.
• Inventory and compliance: Maintain appropriate stock levels for shipping, packing, and print supplies; manage accurate digital records; and enforce mailbox service compliance, including USPS Form 1583 requirements.
• Revenue growth: Drive profitability through proactive sales of high-margin services, including commercial print production, freight logistics, specialty packing, and mailbox renewals.
• Customer service: Maintain a clean, organized, and efficient retail environment while resolving escalated customer inquiries promptly and professionally.
• Strategic execution: Collaborate with ownership on local center strategy and take on additional operational or administrative responsibilities as the business scales.