Field Technician

Field Technician

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation's top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suites of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com. Location: This is an on-site position in Tampa, Florida.

The Field Services Technician is responsible for providing onsite and remote technical support for customer environments across network infrastructure, end-user devices, and related IT equipment. This role serves as a customer facing technical resource supporting incident resolution, hardware deployments, troubleshooting, installations, and operational support activities within a Managed Services environment.

The ideal candidate is service-oriented, technically capable, and comfortable working independently across multiple customer locations while maintaining professionalism and strong communication skills. This role requires hands-on troubleshooting experience, attention to detail, and the ability to support standardized IT operational procedures and service delivery expectations.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, printers, mobile devices, and basic network infrastructure.
• Troubleshoot and resolve hardware, software, connectivity, and end-user support issues in a timely and professional manner.
• Support customer environments including Windows workstations, Microsoft 365, basic Active Directory functions, wireless connectivity, VoIP systems, endpoint devices, and peripherals.
• Perform equipment installations, replacements, upgrades, moves, adds, and changes for customer environments.
• Assist with deployment and support of network equipment including switches, wireless access points, routers, and firewalls under engineering guidance.
• Execute onboarding tasks for new customer sites, users, and equipment deployments.
• Respond to service requests, incidents, and onsite dispatch assignments according to SLA expectations.
• Document all work performed, customer interactions, configurations, and resolutions within the PSA/ticketing system.
• Coordinate with Service Desk, NOC, Engineering, vendors, and customer stakeholders to ensure timely issue resolution.
• Support conference room technology, audiovisual systems, and mobile device connectivity as needed.
• Assist with inventory management, asset tracking, and equipment staging activities.
• Escalate complex technical issues appropriately to senior engineering or operational leadership.
• Maintain accurate technical documentation and follow operational standards and procedures.
• Participate in after-hours or on-call support rotations when required.
• Perform other duties as assigned.

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent technical experience considered.
• 2–5 years of experience in IT support, field services, help desk, or managed services environments.
• Hands-on experience troubleshooting Windows operating systems, printers and peripherals, basic networking and wireless connectivity, mobile devices, and VoIP technologies.
• Basic understanding of TCP/IP, DNS, DHCP.
• Experience using PSA/ticketing systems and remote support tools.
• Strong customer service and communication skills required.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Fundamentals certifications
• Fortinet Fundamentals
• Cisco CCNA (preferred but not required)

Required Skills & Competencies

Technical Skills

• Basic network troubleshooting
• Hardware installation and replacement
• Wireless and mobile device support
• Printer and peripheral support
• Basic phone systems support

Professional Skills

• Strong customer service orientation
• Ability to prioritize and manage multiple tasks effectively
• Strong verbal and written communication skills
• Dependable, organized, and detail-oriented
• Ability to work independently with limited supervision
• Strong troubleshooting and problem-solving capabilities

Collaboration & Communication

• Ability to work effectively across technical and operational teams
• Professional communication with customers, vendors, and internal stakeholders
• Ability to explain technical issues in a clear and understandable manner

Travel Requirements

• Must be able to travel regularly to customer locations as required.
• Must maintain a valid driver's license and reliable transportation.
• Vehicle and operator must remain compliant with applicable laws and regulations.
• Mileage or vehicle stipend may be provided based on company policy.

What UDT offers you

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to the organization. UDT's Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.