Air Logistics Healthcare Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Healthcare Operational Care Specialist, you will coordinate healthcare shipments from an operational perspective, ensuring they move accurately, efficiently, and in accordance with customer requirements and healthcare industry standards. You will work closely with carriers, gateways, warehouses, customs teams, Customer Care, and other internal partners to manage bookings, documentation, shipment monitoring, and exception handling.

This role requires previous healthcare or pharmaceutical logistics experience. Air freight experience is strongly preferred, but candidates with a strong healthcare logistics background in another transportation environment may also be considered.

This is a full-time, on-site position in Atlanta, GA.

How you create impact

You will manage the day-to-day operational execution of healthcare shipments while ensuring service, compliance, and transit requirements are met.

• Coordinate healthcare shipments from booking through delivery
• Execute bookings with carriers, partners, and gateways
• Prepare and maintain accurate shipment documentation
• Monitor shipments and provide timely updates in Kuehne+Nagel systems
• Identify and manage shipment delays, deviations, and operational exceptions
• Coordinate with carriers, gateways, warehouses, customs teams, Customer Care, and other internal partners
• Ensure healthcare shipments are handled using qualified and approved suppliers
• Follow applicable healthcare, GxP, regulatory, and Kuehne+Nagel operational requirements
• Document deviations and support investigations and corrective actions when required
• Review shipment instructions for routing, transit time, rate, regulatory, or documentation discrepancies
• Support cost management and identify opportunities to improve operational efficiency
• Maintain required healthcare and HealthChain training
• Communicate with customers regarding operational shipment questions, documentation, and exceptions

What we would like you to bring

You bring previous healthcare or pharmaceutical logistics experience and understand the importance of accuracy, compliance, and consistent execution when managing sensitive shipments. You are organized, detail-oriented, comfortable working across multiple teams, and able to manage operational challenges in a fast-paced environment.

• Previous healthcare or pharmaceutical logistics experience is required
• Experience in freight forwarding, transportation, airline operations, or a similar logistics environment
• Air freight experience is strongly preferred
• Air import experience is a plus
• Understanding of shipment documentation, routing, tracking, and exception management
• Knowledge of healthcare logistics requirements and regulated shipment environments
• Ability to coordinate effectively with carriers, vendors, warehouses, customs teams, and internal stakeholders
• Strong organizational and time management skills
• Strong attention to detail and commitment to process compliance
• Ability to identify and resolve operational issues
• Clear verbal and written communication skills
• Ability to work effectively under pressure and manage multiple priorities
• Team-oriented and service-focused approach

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary within the range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes, such as screening applications and interview scheduling. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.