Specialist, Guest Service

Job Title

Guest Service Specialist

Job Description

Ensures the efficient flow of 24-hour communications by processing calls through Lakeview Hospital, monitoring the duress alarms for Stillwater HealthPartners clinic on Curve Crest and Lakeview hospital while providing a professional and courteous service. This position continually monitors all safety equipment, alarms, and security cameras. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitors after hours screening, and overhead announcements.

While working at the front desk, their main responsibilities are to proactively meet, greet, and provide a warm welcome to every patient, guest, and team member who enters or leaves our facility. They work collaboratively with volunteers and the communication desk to provide wayfinding assistance, as well as, providing wheelchair escort for patients and visitors anywhere in the facility. In addition to their core duties, they provide support to various team members as time allows.

Additional Functions:

Keep track of those waiting for rides and check on them to make sure everything is ok, and they are comfortable.

Provide travel arrangements for guests, visitors, and staff as requested.

Report facility maintenance and safety concerns to facilities and/or environmental services.

Anticipate potential needs of patients and provide unexpected levels of care and service

This position is located both at the hospital front desk and down in the communications booth as outlined above

Work Schedule:.5 FTE 20 hours weekly -

1st week hours are as follows:

Sunday 2:30-11pm

Tuesday 5p-9p

Wednesday 5p-9p

Thursday 5p-9p

2nd week hours are as follows:

Saturday 10:30p-7a

Tuesday 5p-9p

Wednesday 5p-9p

Thursday 5p-9p

Required Qualifications:

• High School Diploma or equivalent
• Ability to multi-task and handle multiple priorities within time constraints
• Strong written and verbal communication skills
• Ability to adhere to privacy and confidentiality laws, policies, and procedures
• Proficient in using MS Word and Excel

Preferred Qualifications:

• Knowledge in specific hospital software programs such as Epic

About Us

At HealthPartners we believe in the power of good good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.