Account Manager

The Account Manager is responsible for the long-term health, retention, growth, and profitability of PTG’s existing customer accounts. After a new logo is secured by the Account Executive, the Account Manager becomes the primary owner of the relationship. This role functions as a strategic advisor, responsible for driving expansion revenue, renewals, recurring revenue, and multi-threaded executive relationships. Key Responsibilities Account Growth & Expansion Lead upsell, cross-sell, and program expansion initiatives. Build and maintain account plans, stakeholder maps, and multiyear growth strategies. Identify client challenges and present PTG solutions that drive measurable outcomes. Relationship Ownership Serve as the client’s primary point of contact and trusted advisor. Maintain deep relationships at the executive, operational, and field levels. Conduct cadence calls, business reviews, and executive alignment meetings. Forecasting & Planning Maintain accurate forecasting in Q360, including expansion pipeline and renewal schedules. Monitor account health, satisfaction scores, and risk indicators. Provide customer and industry insights back to PTG leadership. Cross-Functional Collaboration Partner with Operations, Engineering, Warehouse, Purchasing, and Digital teams to ensure seamless delivery. Collaborate with Project Managers to ensure customer expectations are met or exceeded. Provide Voice of Customer feedback to Innovation, Sales Leadership, and Marketing. Own renewals for software, services, and managed programs. Proactively address renewal risks 90–120 days in advance. Increase recurring revenue penetration across accounts. Qualifications Bachelor’s degree in Business, Communications, Marketing, or related field; MBA or advanced business training preferred. 5+ years of progressive experience in account management, enterprise sales, or client relationship leadership, preferably within AV integration, technology, or experiential industries. Proven success managing a portfolio of accounts. Demonstrated ability to develop and execute strategic account plans that drive growth, retention, and profitability. Strong business acumen and financial literacy, with experience in forecasting, pricing strategy, and contract negotiation. Excellent executive communication and presentation skills, with the ability to influence senior stakeholders internally and externally. Skilled at navigating complex, multi-location client environments and coordinating cross-functional teams to deliver solutions. Highly organized and self-directed with strong analytical and problem-solving abilities. #J-18808-Ljbffr