Customer Service Representative

JOB SUMMARY: The role of a Car Wash – Attendant at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies and Core Values. This individual will ensure the Car Wash is clean, and customers leave with a clean vehicle. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy. Perform all assigned tasks and functions in such a way to keep your work environment, teammates and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Store Safety Coordinator or GM. Provide all customers with fast, friendly and accurate service. Ensure that each customer is respected and leaves our car wash feeling appreciated. Immediately report any customer related issues or special request to management. Accepts responsibility for having an organized work area Accepts responsibility for the cleanliness of the exterior of the building including the grounds and forecourt. Agrees to protect the assets of our company, including cash and inventory. Ensure that you abide by all policies and procedures as they relate to cash handling while accepting responsibility for accountability. Helps to ensure compliance with merchandising, pricing, and administrative requirements established by The Spinx Company. Sets a positive tone within the Car Wash and demonstrates knowledge of all essential car wash functions. Wow the customer- wipe down, vacuum, or wash vehicles LIVING OUR CORE VALUES IS AN ESSENTIAL PART OF EACH AND EVERY JOB CUSTOMER FOCUS – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers. TEAMWORK – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other's talents and contributions. Our competitive strength is and always will be our people. COMMITTED TO QUALITY - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures. ACCOUNTABILITY - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do. PASSIONATE - We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success! Community Centric - We are committed to giving back to the communities we serve and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play. SUPERVISORY RESPONSIBILITIES: None QUALIFICATION REQUIREMENTS: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills and other abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE: High School or GED preferred LANGUAGE SKILLS: Effectively present information to customers. Ability to respond to common inquiries or complaints from associates or customers. Must be able to speak, read and write in the English language. MATHEMATICAL SKILLS : Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITIES : Ability to solve practical problems and deal with a variety of situations where standard responses are not available. CERTIFICATIONS, LICENSES AND REGISTRATIONS: Current SC Driver’s License, required auto insurance, reliable means of transportation and acceptable Motor Vehicle Report. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel objects; use tools and equipment; reach with hands and arms; or talk and hear. The employee is frequently required to climb, stoop, kneel, crouch or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 lbs, occasionally lift and/or move 25 lbs and occasionally lift and or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT : The work environment characteristics described here are the representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside conditions and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles and extreme cold and/or heat. The employee occasionally works near moving mechanical parts: in high precarious places; and is occasionally exposed to toxic and caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually moderate to loud. The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate. #J-18808-Ljbffr