Customer Service Representative

Customer Service RepresentativeAs the Customer Service Representative, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.Essential Job FunctionsResponds to all telephone, walk-in, and electronic inquiries for assistance.Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.Creates meeting reservations and configures conference rooms in accordance with individual requests.Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day.Performs other administrative duties, as needed.Education & ExperienceHigh School Diploma or GED.Minimum of one (1) year of recent experience working at a customer service center.Must be proficient in the use of Microsoft Office, primarily Word and Excel.Knowledge & SkillsStrong interpersonal skills to maintain effective working relationships with team and customers.Good oral and written communication skills sufficient to respond to customers' routine questions in a clear and concise manner.Ability to manage own activities and workflow under tight deadlines.Ability to apply a strong customer focus orientation to understand customer requirements and suggest and implement solutions.Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.Security Clearance: Active Top Secret SCIIntrepid Acquisition Holdings, LLCIntrepid Acquisition Holdings, LLC. ("IAH" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.