Customer Service Representative (CSR)

About the Role Virtus Collective Group is seeking a friendly, professional, and customer-focused Customer Service Representative (CSR) to join our team in Fayetteville, NC. This entry-level opportunity is ideal for individuals who enjoy interacting with people, providing helpful information, and creating positive customer experiences. The successful candidate will assist with customer inquiries, provide general support, and help maintain a high standard of service during daily operations, events, and in-person brand experiences. Key Responsibilities * Welcome customers, visitors, and event attendees in a professional and friendly manner. * Respond to general questions and provide accurate information about available services and activities. * Assist customers with inquiries, requests, and basic service-related concerns. * Provide guidance and support during in-person events and promotional activities. * Maintain positive communication with customers and team members. * Help resolve routine customer concerns by identifying appropriate solutions. * Maintain organized customer service areas and ensure a welcoming environment. * Document customer feedback and communicate relevant information to management. Minimum requirements: Qualifications * High school diploma or equivalent required. * Excellent verbal communication and interpersonal skills. * Friendly, approachable, and customer-oriented attitude. * Strong problem-solving and organizational abilities. * Ability to remain professional in a fast-paced environment. * Comfortable interacting with different types of customers and audiences. * Dependable, punctual, and willing to learn. What We Offer * Competitive hourly compensation. * Paid training and onboarding. * Entry-level career opportunities. * Professional development and advancement opportunities. * Supportive and collaborative work environment. * Hands-on experience in customer relations and service operations. * Opportunities to develop communication, problem-solving, and leadership skills.

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