Team Leader- Optician - Full time - Westland

General Summary Responsible for ensuring the design, measuring, fitting and adapting lenses and frames for patients are according to written optical prescription or specification. Acts as a resource to other Opticians. Principal Duties And Responsibilities Responsible for preparing and adjusting the monthly staff schedule for Opticians. Writes and maintains a duty log for the team. Reviews errors and develops process improvements. In consultation with Manager or General Manager, coaches and mentors staff, ensuring all team members adhere to processes and policies. Sets goals for team members. Encourages team members to meet goals and maintain a superior customer service outcome. Meets on a regular basis with other Team Leaders to ensure beneficial communication with other departments. Works closely with Managers in all aspects of the department. Monitors frames and sales floor presentation and ensures a guest-ready sales floor. Oversees sales promotions and contests. Design, measure, fit and adapt lenses and frames for patients according to written optical prescription or specification. Assist patient with selecting frames. Measure patient for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Adhere to the EARN process (engage, ask, recommend, nourish) selling technique. Prepare work orders for optical laboratory. Adjust frame and lens position to fit patient. May shape or reshape frames. Knowledge, Skills and Abilities Required Requires high school diploma or GED. Optical experience and knowledge required. Basic math and computer skills required. Must be able to multi-task. Prior leadership experience preferred. Previous retail or hospitality experience preferred. Must have the ability to stand and walk for long periods of time and occasionally lift and/or move up to 50 pounds. Completion of all required training courses as dictated by Henry Ford OptimEyes. Must be professional, courteous and a team player. Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy. Must practice the customer skills as provided through on‑going training and in‑services. Working Conditions Works in a retail optical environment. Requires evening and weekend hours. Additional Information Organization: Community Care Services Department: HF Optimeyes Westland SVC Stor Shift: Rotating Union Code: Not Applicable #J-18808-Ljbffr