IT Supervisor

Job Description

Job Description

*Start Date on or after 10/05/2026*

Department:
Information Technology
Schedule/Status:
days; Full Time

Standard Hours/Week:
40

General Description:
The IT Supervisor reports to the Executive Director of IT and is responsible for leading day-to-day operations of the Service Desk and Desktop Support functions. This role ensures high-quality, timely end-user support across the organization, while driving operational efficiency, standardization, and continuous improvement. This position oversees technical teams that provide front-line support and desktop services, ensuring alignment with organizational priorities and IT best practices. This position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

• Provide leadership and direct supervision to Service Desk and Desktop Support staff, including workload management and staffing coverage.
• Ensure timely resolution of incidents and service requests while maintaining high customer satisfaction and service level performance.
• Oversee IT service delivery processes and ensure adherence to established procedures and ITSM best practices.
• Coordinate escalation and resolution of complex technical issues across IT teams.
• Standardize troubleshooting, documentation, and knowledge base development.
• Oversee desktop lifecycle management including deployment, imaging, patching, and asset tracking.
• Ensure endpoint security, compliance standards, and protection measures are implemented.
• Monitor service desk metrics and identify opportunities to improve efficiency and user experience.
• Lead process improvement initiatives and workflow optimizations.
• Partner with IT leadership and departments to align support operations with organizational priorities.
• Oversee onboarding/offboarding processes and device provisioning.
• Provide staff development including coaching, training, and performance evaluations.
• Conduct root cause analysis and implement corrective actions.
• Coordinate vendor interactions and technology-related services.
• Stay current with emerging technologies and industry trends.
• Performs similar or related duties as assigned.
• Knows fire, disaster and safety procedures and regulations as it pertains to the work area

Requirements:

Formal Education:

• Associate degree in Information Technology, Computer Science, or related field required. 

Work Experience:

• 3 to 5 years of IT-related experience is required. 1 to 2 years of progressive IT support experience, including supervisory or lead, is preferred. 

Required Licenses, Certifications, Registrations:

• Valid State of Florida Drivers License (FDL) and Motor Vehicle Record (MVR) that is acceptable to PMC’s corporate automobile insurance carrier is strongly preferred — license will be screened prior to employment and annually thereafter (if applicable). 
• AHCA fingerprint clearance required.
• ITIL Foundation or Six Sigma Yellow Belt certification is required to be obtained within 1 year of employment. 

Full Time Benefits: 
Eligible to participate in a number of PMC-sponsored benefits, including:

• Annual Accrual of 152 Personal Leave Bank (PLB) Hours 
• Health, Dental and Vision Insurance 
• 403(b) Retirement Program 
• Tuition Reimbursement/Educational Assistance 
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits