Customer Events Onsite Specialist (3-months contract)

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014 Wonolos mission is to help people find consistent work. Through our two-sided tech marketplace we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work opportunities to learn new skills a living wage and comprehensive portable benefits and perks.

As a Customer Events Onsite Specialist you will visit different job sites maintained by Wonolos customers (commonly a large events space) to ensure customers and local workers (Wonoloers) have easy access to our support channels. Youll be working with both Wonoloers and customers serving as a product expert of the Wonolo app a problem-solver and a human connection. As needed you will serve as a local recruiting operations agent helping to acquire onboard or assess workers for W2 jobs on the platform. Youll help Wonoloers and customers navigate routine tasks as well as new challenges. You will be immersed in a fast-paced environment that is constantly in flux. Most importantly you will have a direct impact on supporting local workers by helping to shape the future of work.

Were looking for someone who is organized can take initiative can speak to different stakeholders including job site supervisors and gig economy workers and has problem-solving skills who can operate in an ambiguous environment. You will serve as the face of Wonolo to various Customers and Wonoloers and will ensure both are having a seamless Wonolo experience.

This role has an anticipated duration of 3 months to start with the potential to extend. This role requires some flexible availability with morning or evening/overnight shifts.

We welcome qualified candidates located in the Atlanta GA area who are willing to be onsite.

What youll do:

• Travel to Wonolo customer locations (commonly a large events space) and coordinate with customers on issues relating to the check-in / check-out process time-theft prevention procedures and other issues relating to Wonoloers completion of jobs
• Provide real-time feedback on day-to-day operations.
• Conduct basic orientation for first day workers.
• Monitor performance of placed candidates addressing concerns and offering support.
• Resolve issues and conflicts that may arise between candidates and supervisors.
• Build and maintain strong client relationships by understanding staffing needs and facilitating effective communication (in person and email).
• Oversee candidates attendance and send out daily reports.
• Proactively communicate with no-shows and late arrivals addressing concerns and taking necessary actions including potential removal from assignments.
• Record observations coaching and outcomes in Google Docs ensuring accurate and up-to-date documentation.
• Keep up to date with point tacking system and work with team members and client.
• Help the client avoid co-employment risks by handling difficult situations including managing workers in real time (late arrivals early departures providing live coaching terminating workers collecting badges and de-escalating potential situations that may arise) and offering representation.

Who you are:

• 2 years of experience in an applicable role such as large event coordination event scheduling catering staffing operations or customer service.
• Comfortable working in an industrial environment with communication skills to engage various stakeholders with many types of personalities and backgrounds including warehouse managers individuals not familiar with Wonolo and the experienced Wonoloer community.
• Reliable responsive and able to work under minimal supervision - youll be remote & collaborating with other Wonolo team members virtually.
• Experience identifying growth opportunities and self-driven to complete tasks and to proactively solve issues.
• A positive self-starter and eager to learn - youre willing to own results try new things are open to feedback and not afraid to ask questions.
• Comfortable with tech platforms - e.g. Google for Business tools (Gmail Calendar Docs and Sheets) and Slack.
• This role will require travel to and from customer facilities and will therefore require a reliable form of transportation.

If you have read up to this point we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

• Marketplace and/or startup experience
• Proficiency with Google Suite (Sheets Slides Docs Forms) and Looker

Pay range:

The expected pay range for this position is $24-27/hour and eligible for overtime . Please note that individual total compensation for this position will be determined at the Companys sole discretion and may vary based on several factors including but not limited to location skill level and years and depth of relevant experience. Additionally this role is currently eligible to participate in Wonolos equity plan as well as a range of health and wellbeing retirement savings and other benefits within a holistic total rewards offering.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support including counselling mindfulness and meditation and wellbeing courses
• Team outings happy hours company off-sites and more!

Important Notice Regarding Fraudulent Recruiting

Disclaimer: We only communicate with candidates through official @ email addresses.

Employment scammers may impersonate legitimate recruiters employers or recruitment firms using email text messages messaging apps (including LinkedIn WhatsApp etc.) or fake social media accounts to contact you. They may advertise roles that do not exist claim to represent Wonolo or use our name and branding without authorization.

Wonolo is aware that individuals posing as recruiters have communicated with job seekers about positions with Wonolo that do not exist. We have received reports that the content and method of communication has varied but messages may contain requests for payment (e.g. fees for equipment or training) and/or for sensitive personal information.

Wonolo will never ask a candidate for employment for payment or financial information. All open positions are posted in country specific employment portals available at All legitimate job postings on third-party employment sites will direct candidates to complete an application directly through the Wonolo careers page.

Candidates with additional questions or concerns regarding any recruiting communications or Wonolos recruiting process in general should email

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers providing them access to flexible and consistent job opportunities across the United States within minutes at companies such as Peloton Coca-Cola Neiman Marcus Papa Johns and thousands more.

We are a remote-first company with 200 full-time employees and quickly scaling our team within the United States Canada and Latin America. We are well-funded and backed by leading investors including Sequoia Capital Bain Capital and Leeds Illuminate among others.

Learn more about us:

Commitment to Diversity Inclusion Equity and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved and we are built on the strength of our entire community. We know that diverse backgrounds perspectives and experiences make for the best teams and help to drive high performance. We strive to ensure that our team represents different cultures perspectives and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported empowered and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process which may include but is not limited to reviewing your qualifications verifying your information communicating with you about the recruitment process and retaining your personal data as otherwise needed for recruitment-related activities.

Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolos recruitment interview and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo you agree that your personal data may be transferred and/or disclosed to Wonolos third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.

Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings email alias Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.

Required Experience:

IC