Senior Customer Service Engineer

Job Title: Senior Customer Service Engineer Location(s): Boston, Cambridge (Broadway), US — Remote (MA) About Revvity Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Overview Every day, Service Engineers help customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best‑in‑class customer service, responsiveness, and professionalism. The Senior Field Service Engineer will support cutting‑edge In Vivo Imaging product line within our Imaging Business, helping customers enhance productivity and drive customer satisfaction through expert service and support within a primary geographic area. Key Responsibilities Install, maintain, validate, and repair Revvity and/or multivendor instrumentation at customer sites with best‑in‑class service. Provide scheduled and unscheduled corrective maintenance for customers, including warranty services within a prescribed timeframe and established maintenance protocols. Deliver customer familiarization for instrument operation and maintenance. Communicate service offerings including training, support, software, laboratory services products and field upgrades. Partner with customers to understand their analytical workflow and application. Travel up to 50% (locally within MA and to other states). Overnight travel required. Support local instrument sales representatives to help secure new instrument orders. Provide service that helps drive the sale of new service agreements, service agreement upgrades and instrument add‑ons to existing service contracts. Display exceptional written and verbal communication skills and actively interface with peers and customers. Develop organizational awareness of other functional groups and product line. Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards. Contribute to account profitability through efficient execution and service delivery. Perform timely uploads and downloads of required service data to ensure the integrity of service system(s). Maintain assigned assets including company vehicle, tools, test equipment (MTE), telecommunications equipment, assigned service parts inventory, etc. Proactively develop technical and soft skills to maintain and enhance Revvity’s value proposition to the customer. Enhance Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process. Seek higher‑level certification through participation in company‑sponsored training & development offerings. Complete all administrative tasks to include but not limited to time reporting, assigned training, etc. Basic Qualifications Associate’s degree and a minimum of 4 years of field experience with directly related experience in medical and biological research device service and support; OR high school or GED and 6 years’ experience in a medical or biological device service role. Valid driver’s license. Willingness and ability to travel as required. Compensation Salary range: $85,000.00 - $100,000.00 USD annually. Base pay is only one part of total compensation package. Benefits Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time‑Off Parental Benefits Compassionate Care Leave 401(k) with Company Match Employee Stock Purchase Plan Equal Employment Opportunity Statement Revvity is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact View email address on click.appcast.io. #J-18808-Ljbffr