Appointment Setter

Job Description

Job Description

At Abbruzzese Floors Inc., we install premium one-day garage floors for homeowners across Long Island. We're family-owned, fully insured, with 20+ years of commercial flooring experience in NYC. We’re growing fast and need a sharp, aggressive phone operator who loves working a list and doesn’t let leads slip.

$20 - $22 hourly

Role overview

Your one job:
Turn every hand raise into a booked, confirmed in-home estimate.

You’ll call, text, and follow up with homeowners who requested info from our ads, website, or Google. No cold calling. Every contact has raised their hand about a garage floor.

What you’ll do

• Call all new leads quickly and follow our short qualification script

• Ask a few simple questions about their garage and schedule the in-home design visit

• Run a follow-up cadence on open opportunities

• Send and confirm appointment reminders (calls and texts)

• Log every touchpoint and outcome in our CRM

• Hit daily/weekly targets for:

  • Calls placed and total touchpoints

  • Response time to new leads

  • Show rate for booked appointments

  • Follow-up completion %

You’re a fit if

• You’re comfortable making 30–40+ calls per shift and 60–80 total touchpoints/day (calls + texts)

• You like structure, scripts, and clear scoreboards

• You’re direct, polite, and don’t get flustered when people are short on the phone

• You follow instructions exactly and enjoy checking every box on a process

• You show up. On time. Every shift.

Nice-to-haves

• Past experience in: call center, CSR, appointment setting, inside sales, or home services

• Familiar with any CRM

Schedule & pay

• Part-time : about 20 hours per week (with opportunity for full-time for the right candidate)

• Typical schedule: 4-hour shifts, 5 days per week (4 pm-8 pm M-F and Saturdays required 8 am- 4 pm)

• $20-$22/hour + performance incentives , with clear performance targets and room to grow as we scale

Abbruzzese Floors Inc installs high-performance concrete coating systems across Long Island. Our mission is simple: do the job right the first time and stand behind our work.

Our vision is to be the most trusted name in concrete coatings in our market.

We value professionalism, consistency, and accountability, and we believe a strong team culture is what makes that possible.

If you enjoy helping customers, staying organized, and being part of a team that takes pride in its work, you’ll feel right at home here.