Customer Service Representative

Route Coordinator - Customer Service Representative Position

There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.

Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service.

This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.

Responsibilities:

• Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
• Assist with inbound alerts from technicians and resolve.
• Input customer data into system and schedule inspections and services as needed.
• Resolving customer issues & concerns by providing exceptional customer service.
• Monitor routes and communicate with technicians of reschedules or other changes.
• Work with field reps and manager directly to update customer information.
• Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
• Manage accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Effectively handle cancellation requests and manage reinstatement efforts.
• Assist in the daily and weekly scheduling of service routes using routing software.
• Complete and distribute daily service reports.
• Communicate with new customers and additional service request customers to insure satisfaction.

What We Offer

• Competitive hourly rate.
• Flexible work schedule.
• Paid training.
• Paid Time Off (PTO).
• 11 Company paid holidays.
• Comprehensive benefits package including Medical, Vision, and Dental.

Job Requirements

• Microsoft Office proficient.
• Strong ability to communicate with customers in a clear and professional manner.
• Ability to identify, analyze and solve problems.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment.
• Collections experience.
• Ability to work in a team environment.
• Pass background check.