Technical Specialist

Job TitleSubject matter expert in collecting blood products, including phlebotomy, and compliance.Job DescriptionConsistently strives to enhance existing services and influence resulting action plans. Organizes processes around the customer taking account of difficult and sensitive issues to meet their needs. Manages customer service expectations and monitors customer service delivery by others. Works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative, teamworking spirit. Responsible for training or mentoring team members and may serve as interim Team Lead. Objectively reviews difficult work problems, obtaining cooperation or approval.Total Rewards PackageBenefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.ResponsibilitiesUnderstands and performs to all applicable regulatory and compliance requirements.Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.Ensures customer issues with a potential negative impact are resolved and the leader is informed.Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.Trains team members in all aspects of the role.Performs Team Lead duties as needed.Prepares collection site and performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.Performs donor screening (collects donor histories) and mini-physical.Performs phlebotomy, including automation (Alyx and / or Trima).Prepares and packs units for transport.Subject matter expert, providing coaching to team and oversight of collections to minimize collection loss due to errors and incidents.Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. Provides post-reaction care including assessing reactions for recovery, escorting donors and coordinating care with host organization (e.g. high school nurse, drive coordinator).Rebooks donors for future donation appointments and facilitates rebooking process.Transports or carpools staff.May transport supplies and equipment.With a valid CDL, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.May participate in mobile drive set-up.Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.Recruits and converts donors for automation.Operates, troubleshoots, and performs routine maintenance on equipment.Maintains product integrity and ensures proper identification of all donors.Maintains organization of departmental records, as needed.May participate in validation of new processes or new equipment.Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.Reviews quality results and escalates issues and concerns.Performs root cause analysis, review, and reporting with leadership.Proactively seeks continued professional development.Other duties, as assigned.Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classificationUnderstands and performs in accordance with all applicable regulatory and compliance requirementsComplies with all standard operating policies and proceduresQualificationsEducationHigh School Diploma requiredGED requiredExperience4-6 years 3 or more years phlebotomy experience preferreda combination of a health care degree, certification required4-6 years 3 or more years relevant experience. required4-6 years Typically requires a minimum of 4 years of job-related experience. requiredKnowledge, Skills and AbilitiesAbility to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. requiredMust be proficient in both apheresis skills (Alyx AND Trima), precepting, and filling in for a Team Lead requiredMust have basic mathematical aptitude. requiredAbility to apply judgment to written or oral instructions. requiredAbility to organize work to provide productive work flow. requiredFlexibility to work independently and with a team. requiredHas a strong attention to detail. requiredMust have good communication skills, including the ability to provide feedback to peers. requiredPossesses legible hand writing. requiredAble to perform Team Lead responsibilities as assigned. requiredAbility to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, HemaTerra, etc. requiredBroad or specialized knowledge of methods, techniques, and processes. This knowledge is typically acquired through specialized training or broad practical work experience requiredTools and TechnologyPersonal Computer (desk top, lap top, tablet). requiredGeneral office equipment (computer, printer, fax, copy machine). requiredMicrosoft Suite (Word, Excel, PowerPoint, Outlook). requiredScreening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer requiredPhlebotomy collection equipment including: Blood mixer Trima Alyx required