Shopkeeper

Job Description

Job Description

Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our Factory at Franklin team! Our mission is to make the world’s best ice creams and build community, and our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice creams as a form of art.

A Jeni's Shopkeeper is the general manager of their scoop shop, and is responsible for all day-to-day operations. They play a key leadership role in our growing company, leading a team of 10-30 with a constant focus on providing the world's best ice cream and world-class customer service. This person has hustle, scrappiness, and passion for achieving results. The ideal Shopkeeper is self-motivated, team-focused, has exceptional judgement and brings a positive, upbeat energy to everything they do.

The qualified Shopkeeper candidate:

• Has management experience or equivalent (2 years)
• Has customer service experience (3 years)
• Has experience driving sales and managing labor (2 years)
• Has a strong work ethic, a good heart, exceptional judgment, and plenty of smarts
• Is comfortable receiving feedback and excels at collaboration
• Is energetic, positive, and a skillful communicator
• Leads by example and excels in a team environment
• Is creative, resourceful, organized, and an excellent problem solver
• Is calm under pressure and navigates adversity with grace
• Has a willingness to take on unexpected challenges
• Knows and appreciates what makes our ice creams so splendid
• Committed to the well-being of their shop team, their community, and the environment around them

The position is eligible for the following benefits:

• Competitive compensation
• Excellent insurance (health, dental, vision, dental)
• Paid time off, including sick, vacation, and holiday pay
• 401k participation and 4% match on 401k contributions after 30 days of employment
• A one-month paid sabbatical after 3 years of continuous service
• Annual paid day to volunteer for a non-profit organization that matters to you
• 50% discount at Jeni’s Scoop Shops and online

Founded by Jeni Britton Bauer in 2002, Jeni's Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Shopkeepers make a difference in their shop, their community, and in how they lead their team and serve their customers. If our Shopkeeper opportunity sounds delicious to you, please apply.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.