Vehicle Manufacturing Quality Analyst

Vehicle Manufacturing Quality Analyst Auburn Hills, United States. Full time position. Responsibilities Voice of the Customer (VOC): Utilizing customer feedback such as warranty information, parts return data and service reports to understand customer experiences and concerns, actively listening and reading feedback to identify patterns, trends and recurring issues. Issue Identification and Triage: Analyzing data to identify emerging issues and potential problems with products or services, prioritizing identified issues based on severity, impact on customers and potential risks to the company, triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders. Problem Statement Development: Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis, ensuring that the problem statement clearly defines the issue, its impact on customers and any relevant context or background information. Collaboration with cross‑functional teams including product development, engineering, supplier, manufacturing quality and customer service to facilitate issue resolution, providing support and guidance to issue owners throughout the resolution process, and monitoring the progress of issue resolution efforts while providing regular updates to stakeholders on the status of open issues. Continuous Improvement: Reviewing performance metrics, identifying opportunities for improvement and implementing enhancements to the issue management process, proactively seeking feedback from stakeholders to refine processes for capturing and addressing customer concerns. Requirements Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process. Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns. Strong communication skills and ability to collaborate with cross‑functional teams. Analytical skills and experience in data analysis of customer feedback. Experience in problem statement development and issue triage. Overall, the Pre Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty. #J-18808-Ljbffr InDepth Engineering Solutions