Account Manager

What you'll do As an Account Manager, you are a point of contact for our customers, ensuring accuracy, responsiveness, and follow-through at every stage of the order process. Customer Experience & Relationship Management Serve as the customer contact from initial quote through order completion. Build and maintain strong relationships with customers, vendors, and internal partners. Respond to customer requests with urgency and professionalism. Ensure customer expectations are met—or exceeded—on every interaction. Order, Quote, & Sales Support Accurately process quotes, sales orders, returns, and purchasing transactions through our ERP system. Coordinate closely with outside sales representatives to support customer needs and opportunities. Review open order reports daily and proactively resolve issues. Estimate delivery dates based on production and logistics schedules. Stay current on new products, inventory availability, market conditions, and industry trends. Collaboration & Administration Work cross-functionally with sales, operations, and accounting teams. Provide accurate customer data to Accounts Receivable. Maintain CRM activity, calendars, and multiple customer engagement platforms. Represent Belt Power professionally at all times. Requirements Strong organization and prioritization skills. Excellent attention to detail and follow-through. Clear, professional written and verbal communication. Solid math, computer, and problem-solving skills. Proficiency in Microsoft Office (Outlook, Excel, Word). Ability to manage multiple priorities in a fast-paced environment. A team-oriented mindset with a customer-first approach. Work Environment & Physical Requirements In-office clerical setting using standard office equipment. Primarily sedentary role with occasional lifting up to 25 pounds. Ability to bend, stand, and access files as needed. Schedule & Position Type Full-time, in-office position. Monday–Friday work schedule. Occasional overtime and weekend work may be required. Some travel may be required for business development, customer sites, installs, or training. #J-18808-Ljbffr Belt Power LLC