Patient Navigator

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Patient Navigator in the Department of Medicine- Infectious Disease within the New Jersey Medical School ( NJMS ).

The Patient Navigator provides clients with medical case management services as defined by the Health Resource Services Administration ( HRSA ). Provides client-centered services that link clients with health care, psychosocial, and other services. Coordinates and follows-up to ensure that medical treatments have been provided. Ensures timely and coordinated access to medically appropriate levels of health and support services and continuity of care, through ongoing assessment of the client’s and other key family members’ needs and personal support systems. Ensures that comprehensive medical case management is provided including the provision of treatment adherence counseling to ensure readiness for, and adherence to, complex HIV / AIDS treatments. Key activities include (1) initial assessment of service needs; (2) development of a comprehensive, individualized service plan; (3) provision of services required to implement the plan; (4) monitoring to assess the efficacy of the plan; and (5) periodic re-evaluation and adaptation of the plan as necessary over the life of the client.

Among the key duties of this position are the following:

• Orients clients and provides information about the available services of the ID Practice.
• Performs a biopsychosocial assessment and develops a care plan to address the client’s needs initially and at a minimum every six months.
• Develops assessments of clients’ medical and bio-psychosocial needs including, but not limited to medical care, housing, support groups, home health care, respite care, legal services, employment training, entitlements, food, substance abuse treatment and counseling, etc.
• Develops service plans including referrals to appropriate service providers, community-based organizations, and entitlements for the client, family members, and/or partner(s). Assists with facilitating access to services in an empowering way that allows client to have control.
• Conducts ongoing monitoring including regular reassessment, plan modifications, referrals, and recommendations, as well as client’s needs, risks and progress as appropriate.
• Coordinates/facilitates and follows-up on medical treatments and patient referrals for core medical services and other services as needed.

FLSA Exempt

Grade 22S

Salary Details

Minimum Salary

Minimum Salary 61512.000

Mid Range Salary

Mid Range Salary 73603.000

Maximum Salary

Maximum Salary 87239.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours 37.50

Daily Work Shift

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position requires a fully on-site work arrangement and may be eligible for a compressed workweek or a flex workday schedule. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the View email address on click.appcast.io Application System.

Union Description

Union Description HPAE 5094

Payroll Designation

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment

Terms of Appointment Staff - 12 month

Position Pension Eligibility

ABP

Qualifications

Minimum Education and Experience

• Bachelor’s Degree in a Health, Public Health, Social Work or other relevant field required; plus two (2) years’ experience in the development and/or operations of community programs required.
• Equivalent education, experience, and/or training may be substituted for the degree requirements.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Computer literacy with competence in Microsoft Office components required.
• Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open‑minded & non‑judgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative & resourceful.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.
• Teamwork: Exhibits objectivity & openness to other’s views; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Preferred Qualifications

• Phlebotomy certification is a plus.
• NJDHSS HIV counselor certification strongly preferred.
• Knowledge of Newark community preferred.
• Bilingual skills (English/Spanish) preferred.

Physical Demands and Work Environment

• Computer literacy, typing, working at multiple workstations in a shared environment, ability to speak clearly, write proficiently.
• Extensive reading and extended sitting, ability to move from unit to unit.
• Position requires standing and walking over 2/3 of the time.
• Talking, hearing & sight are essential; requires clear close & distance vision, peripheral & color vision, depth perception and ability to adjust focus.
• Position requires lifting to 10 lbs; on occasion more based upon patient demands.
• Assist with transportation services in the clinic.

• Occasional (less than 1/3 of time) exposure to bloodborne pathogens that requires use of personal protective equipment.

Special Conditions

Home Location Campus Newark (RBHS)

City Newark

State NJ

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor’s Degree in a Health, Public Health, Social Work or other relevant field required; plus two (2) years’ experience in the development and/or operations of community programs or equivalent education, experience, and/or training that may be substituted for the degree requirements?
  • Yes
  • No
• * Do you have computer literacy with competence in Microsoft Office components?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application
• Certifications/Licenses

Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address:

In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or