Manager, Operations and Logistics

Job Description

Job Description

Description:

Top Drawer Merch is a Los Angeles–born merchandising and brand development collective that powers the future of global commerce by maximizing brand potential and deepening fan connections through premium merchandise, innovative technology, and unforgettable experiences. Rooted in legacy and driven by innovation, we set the global standard for how brands are celebrated and monetized.

The Role Remix: We’re looking for a highly organized and detail-oriented Manager, Operations & Logistics to support end-to-end logistics, order management, and fulfillment execution across both domestic and international channels.

This role sits at the center of our operations team, owning the flow of customer orders from placement through delivery, while coordinating closely with cross-functional teams to support product drops, releases, and live events (including tours and pop-ups). The ideal candidate thrives in fast-paced environments, can manage competing priorities, and proactively solve issues before they impact the customer experience

Logistics & Transportation

• Coordinate domestic and international shipments across multiple models (LTL, FTL, air * ocean freight)
• Manage relationships with carriers, freight forwarders, customs brokers, and 3PL partners
• Track shipments end-to-end and proactively resolve delays, exceptions, or disruptions.
• Prepare and review shipping documentation (BOLs, commercial invoices, packing lists, customs documentation)
• Support import/export compliance and customs clearance processes

Order Management & Fulfillment

• Manage customer order flow from order creation through fulfillment and delivery
• Monitor order status across systems to ensure accurate and timely processing
• Troubleshoot order issues, including delays, inventory discrepancies, and fulfillment exceptions
• Partner with warehouse/3PL teams to ensure accurate picking, packing, and shipping execution
• Support returns, exchanges, and customer issue resolution as needed

Cross-Functional Execution (Drops, Releases, Tours)

• Partner with Brand Management, Production, and eCommerce teams to support product launches, releases and campaigns
• Coordinate inventory readiness, shipment timing, and fulfillment plans for drops and releases
• Support logistics planning and execution for live events, tours, and pop-ups (including inventory allocations and movement)
• Ensure alignment across teams on timelines, priorities, and execution plans
• Act as a central point of coordination to keep launches and events running smoothly

Operations & Process Improvement

• Maintain accurate shipment and order records across systems
• Monitor freight and fulfillment performance including cost, timing, and service levels
• Identify process gaps and recommend improvements to increase efficiency and visibility
• Assist with inventory movement planning, including inbound, outbound, and intercompany transfers

How Success Is Measured

• Service: OTIF %, order accuracy, on-time ship, average cycle time, promise-kept rate.
• Cost & Inventory: cost per order, picks per labor hour, inventory accuracy, turns, aged stock reduction.
• Experience: contact rate, WISMO %, returns rate, CSAT/NPS, exception resolution time.
• Scalability: peak readiness, automation/adoption, vendor/3PL scorecards, continuous-improvement wins.
• Financials: forecast accuracy, contribution margin, productivity vs. plan.

• 2-5 years of experience in logistics, transportation, order management, or supply chain operations
• Hands-on experience with both international and domestic shipping (required)
• Familiarity with multiple transportation modes (air, ocean, ground)
• Experience managing or supporting customer order fulfillment workflows
• Working knowledge of import/export processes, incoterms, and customs documentation
• Experience working with freight forwarders, carriers, and 3PLs
• Strong organizational skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced, deadline driven environment
• Proficiency in Google Sheets, Monday.com (intermediate level or higher)

• Experience in eCommerce operations including lifecycle and fulfillment workflows
• Familiarity with Shopify and how orders flow into fulfillment systems
• Experience with ShipHero or similar WMS strongly preferred
• Understanding of integrations between eCommerce platforms, WMS, and 3PL partners
• Experience supporting product drops, launches, or high-volume release environments
• Experience in live event, tour, or pop-up logistics is a plus

Pay Range:

$70,000.00 - $85,000.00 + benefits

The base pay actually offered will take into account internal equity and also may vary depending on the market location, job-related knowledge, skills, and experience among other factors. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Perks Playlist:

• Competitive Compensation Package
• Competitive Benefits Package
• Company Paid Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
• Company Paid Health Savings Account (HSA) Contribution
• Healthcare Spending Account (FSA)
• Paid Time Off (Holidays, Vacation, and Sick)
• Company 401(k) Plan
• Wellness Resources

At Top Drawer Merch, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We use E-Verify to confirm the identity and employment eligibility of all new hires.