Service Manager I

Description Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in sought‑after West Coast locations. We are committed to maintaining a richly diverse and inclusive company culture where everyone feels welcomed and valued. Property Details Castro Valley, CA Schedule Monday through Friday, 9:00 am – 6:00 pm, with participation in an on‑call rotation (required) Target Pay $35.72 per hour + eligible for up to 20 % annual discretionary bonus. Target base and bonus for this position are non‑negotiable. Role Overview The Service Manager leads the essential maintenance function at our communities, ensuring curb‑appeal, cleanliness, make‑readies, service requests, and ongoing maintenance. This role is critical in providing residents with essential services and maintaining their enjoyment of the community. The manager serves as a community ambassador, exemplifying our company values and strategically leading a diverse team while aligning with the management team and organizational values. Key Responsibilities Lead and oversee the service team to ensure high performance and efficiency. Conduct daily meetings, provide coaching and mentoring to the team. Organize and lead training sessions in partnership with the Maintenance Training Manager. Collaborate with the Community Director on personnel performance, operations, and budget. Foster a customer‑focused culture of respect, responsiveness, and efficiency. Manage and complete service requests and prepare vacant apartments. Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification). Regularly inspect apartment homes to maintain standards. Ensure quality of work performed by contractors and service providers. Conduct routine property inspections and identify and address safety concerns. Perform routine fire, life/safety, and annual unit inspections. Oversee appearance and cleanliness of grounds, common areas, and amenities. Maintain proper work area conditions and adhere to safety protocols. Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations. Manage inventory, perform preventive maintenance, handle purchase orders, and work with vendors for timely delivery. Qualifications 5+ years’ experience in residential property maintenance. 2+ years’ leadership experience overseeing a maintenance team. Valid driver's license for operating community vehicles or golf carts. Multi‑family housing experience preferred. Competency with RealPage/OneSite or other property‑management software preferred. HVAC certification preferred. Benefits Comprehensive medical, dental, vision, and RX plans. Standard paid time off plus 11 company holidays, 2 floating holidays, 1 birthday day‑off, and 1 volunteer day‑off. 401(k) match up to 4 %. Toolkits provided to service team members. Career growth through Prime Academy and tuition reimbursement for continuous learning. Employee housing discount at Prime Residential properties. Equal Opportunity Employer Statement Prime Residential is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. #J-18808-Ljbffr Prime Residential