Outdoor Lighting Technical Manager Franchise Field Support

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Parental leave

Wonderly Lights is seeking a hands-on, field-experienced Outdoor Lighting Technical Manager to support our network of 25+ locations across the East Coast. Based in Virginia Beach, this role will help improve installation quality, field execution, troubleshooting, training standards, and technical support across architectural, landscape, permanent, and holiday lighting services.

Responsibilities:

• Provide technical coaching and troubleshooting support to franchise owners, technicians, and internal team members
• Support landscape, permanent, and holiday lighting design and installation execution
• Diagnose field issues related to wiring, transformers, connections, controllers, materials, roofline systems, layout, and installation quality to reduce repeat visits
• Review photos, job details, and field conditions to help identify practical solutions
• Provide hands-on field training and installation support during training sessions, franchise support visits, and local Virginia Beach projects
• Develop installation training materials, field standards, and best practices
• Coordinate with vendors when product or installation issues require additional support
• Support the local Virginia Beach location as a field resource for job preparation, installation guidance, training, and troubleshooting

Requirements:

• Demonstrated field experience in landscape lighting, low-voltage lighting, permanent lighting, holiday lighting, irrigation, exterior construction, or electrical-adjacent work
• Strong understanding of jobsite execution, wiring, transformers, connections, controllers, materials, and installation quality
• Strong troubleshooting and problem-solving skills. Ability to coach and communicate technical information clearly and professionally
• Comfortable working with franchise owners, technicians, vendors, and internal team members
• Organized, proactive, and process-driven
• Comfortable working outdoors and in active job-site environments
• Valid drivers license
• Willingness to travel periodically for franchise support, field training, and troubleshooting visits

Preferred Experience:

• 5+ years of outdoor lighting, low-voltage, landscape lighting, permanent lighting, irrigation, or exterior construction experience
• Experience training or coaching installers, technicians, or field teams
• Permanent lighting / RGB lighting system experience
• Low-voltage certification or electrical background
• Comfortable working on ladders and supporting roofline installation work
• Experience developing checklists, training materials, or field standards

Additional Details:

• Full-time position
• Primarily weekday work, with occasional non-standard hours for service calls, troubleshooting, and nighttime lighting adjustments
• Some weekend work may be required during peak seasons
• Periodic travel to support franchise owners and field training needs