Front Desk Luxury Spa Concierge

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Opportunity for advancement

Front Desk Spa Concierge at Woodhouse Spa - Nashville (Midtown) TN.

Voted Best of Nashville 2020-2025 by Nashville Scene Awarded America's Favorite Day Spa by American Spa Magazine
#1 in the Massage & Spa Services category -  2025 Entrepreneur Franchise 500

NOW HIRING :
Part-Time

Ready to make a difference and be an important part of our Team?

Front Desk/Customer Service/Guest Relations
At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end. 

IN THIS POSITION YOU WILL:

• Open or close the spa depending on your shift schedule.
• Check-in each guest for their service and assist at check-out after their service has concluded.
• Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
• Retail products and Series.
• Confirm appointments and help prepare therapists for service day.
• Pre-book our guests at check-out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service.
• Ensure and maintain spa cleanliness and presentation at all times.
• Ensure Sanitation Standards are met and exceeded in Spa.

YOU CAN LOOK FORWARD TO:

• Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees 
• 401K with 100% on first 4% Employer Match - ALL Employees 
• Competitive hourly wage.
• Paid Vacation - ALL Employees 
• Paid Parking
• A fast-paced, team-oriented environment.
• Being an expert on all Woodhouse Signature Services and MEEVO System software.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

WE HAVE SOME GUIDELINES AND REQUESTS:

• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends - 1 Weekend day shift required of all Employees - Currently seeking Sunday availability
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
• Possess strong professional communication and excellent customer service skills
• Must be able to multi-task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.
• Employment contingent upon successful background check.

Woodhouse Spa is a drug-free and smoke-free workplace.

Job Type: Part Time Available

Job Location:

• Nashville (Midtown) TN.

Required education:

• High school or equivalent

Required experience:

• Hospitality: 1 year preferred, not required.

Job Type: Full-time/Part Time