Inside Sales & Customer Service Specialist

Job Description

Job Description

Position Summary

The Inside Sales & Customer Service Specialist plays a key role in supporting customers, distributors, and the internal sales organization. This position manages order processing, customer inquiries, product information requests, and day‐to‐day communication to ensure a seamless customer experience. The role requires strong attention to detail, responsiveness, and the ability to collaborate across departments including Sales, Operations, Logistics, and Finance.

Key Responsibilities

Customer Service & Support

• Serve as the primary point of contact for inquiries via phone, email, and CRM
• Provide accurate information on product availability, pricing, lead times, and technical specifications
• Resolve customer issues promptly, escalating complex cases when needed
• Maintain a high level of professionalism and service excellence in all interactions

Order Management

• Enter and process sales orders with accuracy and timeliness
• Review purchase orders for completeness, pricing accuracy, and compliance with company policies
• Coordinate with warehouse and logistics teams to ensure on‐time shipments
• Monitor open orders and proactively communicate delays or changes to customers

Sales Support

• Prepare quotations, order confirmations, and customer documentation
• Assist the sales team with follow‐ups, lead qualification, and customer updates
• Support inside sales initiatives including upselling, cross‐selling, and promotional outreach
• Maintain customer records and communication logs in CRM systems

Product & Technical Support

• Provide basic product guidance and direct customers to technical resources when needed
• Collaborate with technical and operations teams to resolve product‐related questions
• Stay informed on product updates, new releases, and inventory changes

Administrative & Reporting

• Maintain accurate customer files, pricing lists, and order history
• Generate reports for sales activity, backorders, and customer trends
• Support continuous improvement initiatives to enhance customer experience and internal processes

Key Competencies and Qualifications

• Excellent written and verbal communication skills
• Strong organizational skills—ability to prioritize and multitask
• Ability to use Word, Outlook, Excel and basic computer skills

• Ability to build rapport with clients with a positive and professional demeanor
• Adaptability and initiative
• Responsiveness and follow‐through
• High attention to detail and accuracy in data entry
• Problem‐solving mindset with a collaborative approach

Preferred Education and Experience

• College degree or a minimum of two years of experience in inside sales, customer service or order management preferred
• Proficiency with ERP/CRM/EDI systems (SAP, Salesforce, SPS, or similar systems)
• Technical background preferred

\nCompany Description

Piusi is the world's leader in design and manufacturing of fuel transfer, metering and monitoring equipment. For more than 70 years, we’ve built a reputation for innovation, quality, and reliability — and we continue to grow with ambitious goals and an expanding product lineup.

Joining Piusi means becoming part of a well-established international company while enjoying the energy, flexibility, and entrepreneurial spirit of our growing American branch. It’s an opportunity to make a real impact, contribute new ideas, and grow your career in a supportive and expanding environment.

Our products have multiple uses (in fact, Piu-Usi is Italian for many uses!). We help customers around the world safely and efficiently transfer, refill, monitor, and manage fuels, Diesel Exhaust Fluid (DEF), oil, water, and grease. From trucking fleets and agricultural operations to construction and mining industries, Piusi plays an important role in keeping essential equipment and businesses running every day.

Company Description

Piusi is the world's leader in design and manufacturing of fuel transfer, metering and monitoring equipment. For more than 70 years, we’ve built a reputation for innovation, quality, and reliability — and we continue to grow with ambitious goals and an expanding product lineup.\r\n\r\nJoining Piusi means becoming part of a well-established international company while enjoying the energy, flexibility, and entrepreneurial spirit of our growing American branch. It’s an opportunity to make a real impact, contribute new ideas, and grow your career in a supportive and expanding environment.\r\n\r\nOur products have multiple uses (in fact, Piu-Usi is Italian for many uses!). We help customers around the world safely and efficiently transfer, refill, monitor, and manage fuels, Diesel Exhaust Fluid (DEF), oil, water, and grease. From trucking fleets and agricultural operations to construction and mining industries, Piusi plays an important role in keeping essential equipment and businesses running every day.