Regional Manager - Kansas City, MO

Regional Manager - Kansas City, MO

RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.

Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.

Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.

Join us as we head into one of the most exciting eras in the live entertainment industry!

Job Description

The Regional Manager is responsible for the direct supervision and management of the on-site Site Coordinator(s), providing guidance, performance feedback, and ensuring adherence to company standards and client requirements.

Key Responsibilities and Focus Areas:

• Serve as the primary liaison for client communications, proactively addressing client needs, concerns, and requests to maintain exceptional service levels.
• Assess and prioritize operational requirements, then dispatch assignments, resources, or support requests to the appropriate local IA or RF Division
• Receive and verify daily labor hours and shift reports submitted by the Site Supervisor.
• Compile, review, and submit accurate labor hours to VP in a timely manner to ensure prompt and accurate client invoicing.
• Conduct regular check-ins with the Site Coordinator to confirm full shift coverage, identify potential staffing gaps, and implement solutions to maintain uninterrupted operations.

Qualifications

• 3+ years of supervisory or management experience (live events, labor operations, or logistics preferred)
• Experience leading on-site teams in fast-paced environments
• Strong client communication and relationship-management skills
• Ability to coordinate labor resources and manage shifting priorities
• Experience reviewing timekeeping or labor hours with attention to accuracy
• Strong organizational, communication, and problem-solving skills

Work Environment

• Must be willing to work irregular hours, including evenings, weekends, and holidays.
• Ability to work in various environments, including indoor and outdoor venues.
• Fast-paced and high-energy work environment, requiring adaptability and problem-solving.

Why RockForce

We don't just staff events - we build careers. RockForce is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from:

• Competitive Wages
• Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.
• Opportunities for professional development and advancement

This commitment makes RockForce an employer of choice in the live event industry.

Equal Employment Opportunity

RockForce strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. RockForce reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. RockForce may require an employee to perform duties outside his/her normal description.