Information Technology Support Specialist

Overview Job Title: Customer Support Representative / Account Representative - Sr-IT Location: South Jordan, UT Pay Rate: $21/hour Base pay range: $20.00/yr - $21.00/yr Responsibilities The Service Desk Agent is the first point of contact for users seeking IT support, delivering exceptional customer service while resolving technical issues. This role involves answering calls, documenting incidents, and troubleshooting enterprise software, hardware, and system-related problems. Agents are responsible for diagnosing, resolving, or escalating issues quickly, ensuring a positive customer experience. Qualifications The position requires 2–5 years of experience in a fast-paced technical environment, strong communication skills, and the ability to work variable shifts, including evenings and weekends. 2–5 years of experience in a fast-paced technical environment Strong communication skills Ability to work variable shifts, including evenings and weekends Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Details Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Retail and Banking #J-18808-Ljbffr