Case Specialist (cur_88_87@curatelyai.net)

Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Case Specialist

Location: Houston, TX 77061- Hybrid (3 Days in Office)

Duration: 5+ Months (possible extension)

Pay Rate: $17.50/hr on W2 (without benefits)

Shift: 8:00 AM to 5:00 PM (In office Tuesday - Thursday)

Notes: May be required to work overtime (more than 40 hours per week) as business needs dictate.

Job Responsibilities:

• Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
• Meet with customer and record complaint information.
• Perform data entry responsibilities for the department.
• Enter the arbitration into the AS400.
• Perform PSI calls and arbitration calls.
• Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
• Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
• Track sale day staffing.
• Coordinate internal and external lot communications.
• Investigate issues to determine if item is subject to arbitration.
• Comply with National Auto Auction Association (NAAA) guidelines.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.