Lead Cloud Operations Engineer

Lead Cloud Operations Engineer

This is a Lead Cloud Operations Engineer role that will manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard's Cloud Platforms and automate deployment, observability, and other tasks.

Role:

• Support Change Management on the platform
• Review and provide inputs on overall design and observability of the platform
• Operational support for platform and workloads/products hosted on the platform
• Automate manual activities
• Troubleshooting and root cause analysis
• Problem management

Responsibilities:

• Creating observability plans
• Troubleshooting and defect management
• Problem management
• Change management
• Escalation and communication
• Cost management
• Service desk and incident ticketing
• SLA and KPI adherence
• Knowledge management
• Review and provide inputs on design and architecture of cloud products
• Support Kubernetes platforms such as EKS, AKS, and OpenShift

Additional responsibilities:

• Supporting application teams deployed on Cloud Platforms
• Troubleshooting day-to-day issues on the cloud
• Ensuring safety and soundness of the platform
• Service management, process documentation, knowledge documentation
• Collaborating with engineering teams for defects, new features, and operationalizing them
• Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal to minimize the impact to our customers.
• Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers.
• Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism.
• Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments.
• Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues.
• Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness.

All About You:

• High-energy, detail-oriented, and proactive with the ability to function under pressure in an independent environment.
• Experience in large-scale operations
• Experience in designing, migrating applications from on-prem environment to cloud platforms
• Strong understanding of Kubernetes platform and scaling of applications on AKS, EKS
• Good understanding of security on Kubernetes platform
• Experience with observability tools such as Dynatrace, SPLUNK
• Strong troubleshooting and issue resolution skills a must; experience in coming up with new solutions and thinking "outside of the box"
• Strong communication skills, both verbal and written, with strong relationship, collaborative, and organization skills required.
• Experience in cloud environments such as AWS, Azure
• Advanced level understanding of cloud platforms, DevOps process, CI/CD platforms, Kubernetes, cloud networking, IPAM and policy management, PCI and audit process, cloud security, and cloud security posture management
• BS degree or equivalent combination of experience and formal education

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility:

• All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.