Div 8 Sales Project Manager

Job Summary — The Customer Support Representative is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system.

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Maintain and create customer relationships
• Process credit cards when applicable
• Answering customer calls and questions, or direct them to additional assistance
• Learning products and how to best direct customers to the products they need
• Using the operating system to create and release sales orders
• Studying and staying current in door, frame, and finish hardware products
• Provide accurate information to support staff for order fulfillment
• Performing other related duties as necessary or assigned

• Ability to prioritize tasks
• Learn and use industry and product knowledge
• Data entry
• Strong communication skills
• Organizational and time management skills
• Attention to detail
• Ability to work in a team environment
• Understanding sense of urgency and hard deadlines

• Strong verbal and written communication skills
• Ability to multi-task as several projects will be running simultaneously
• A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is preferred
• Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable