Quality Manager

POSITION SUMMARY:

The Quality Manager develops, implements, and maintains quality management systems to ensure compliance with company, customer, and regulatory, and compliance requirements. This role monitors production and supplier processes for all of Midland Industries operations, identifies root causes of nonconformance, implements corrective actions, and fosters a culture of quality, accountability, and continuous improvement throughout the organization. This role manages the quality leaders across Midland.

KEY RESPONSIBILITIES:

Quality Management System & Compliance

• Maintain and oversee the Quality Management System (QT9) in accordance with ISO standards, including ISO 9001:2015.
• Ensure quality goals, policy, and objectives are implemented and maintained.
• Monitor compliance requirements, including REACH, RoHS, Prop 65, POP, and related requirements.
• Maintain a compliance records library to support documentation integrity and accountability.

Audits, CAPA & Corrective Action

• Lead internal audits and coordinate external audits.
• Manage corrective and preventive action (CAPA) processes, including root cause analysis.
• Identify abnormal conditions early and implement corrective actions that prevent recurrence.
• Establish standardization and systemic corrective actions to sustain long-term quality improvements.

Quality Documentation, Inspection & Supplier Quality

• Review and approve quality documentation, including work instructions, inspection procedures, and control plans.
• Oversee inspection processes for incoming, in-process, and finished goods.
• Manage customer complaints, nonconformance reports, and supplier quality issues.
• Manage PPAP submissions and documentation requirements.
• Support supplier qualification and performance monitoring.

Training, Metrics & Continuous Improvement

• Monitor quality performance metrics and report findings to leadership.
• Train employees on quality standards and procedures.
• Lead risk assessments and continuous improvement initiatives.
• Foster a culture of quality, accountability, and continuous improvement throughout the organization.

REQUIRED SKILLS AND ABILITIES:

• Strong knowledge of ISO 9001 standards and quality management systems.
• Experience with root cause analysis methods, including 8D and 5-Why.
• Preferred knowledge in Resigns and Plastics. Will have oversight of team members who manage metals and rubber products.
• Six Sigma knowledge or experience preferred.
• Management of people at remote locations.
• Internal and external audit experience.
• Regulatory compliance knowledge, including REACH, RoHS, Prop 65, POP, and related requirements.
• Strong documentation control skills and attention to documentation integrity.
• Strong leadership, communication, and employee training skills.
• Data analysis skills with the ability to monitor quality metrics and report findings to leadership.
• High attention to detail and ability to identify abnormal conditions early.

KEY COMPETENCIES:

• Quality-focused and accountable in maintaining standards, documentation, and compliance requirements.
• Analytical and structured in identifying root causes and implementing corrective actions.
• Continuous improvement mindset with a focus on standardization and preventing recurrence.
• Strong communicator who can train employees, report findings, and partner across departments.
• Detail-oriented and disciplined in maintaining quality systems and records.
• Leadership presence with the ability to foster a culture of quality and accountability.

SUCCESS MEASURES:

• Quality Management System is maintained in accordance with ISO 9001:2015 standards.
• Internal and external audits are completed effectively and on schedule.
• Corrective and preventive actions are completed with documented root cause analysis and recurrence prevention.
• Customer complaints, nonconformance reports, and supplier quality issues are addressed timely and effectively.
• Quality documentation, inspection processes, and compliance records remain accurate, current, and controlled.
• Quality performance metrics are monitored and communicated to leadership.
• Management of Midland wide quality system and compliance.

BEHAVIORAL COMPETENCIES:

• Pays close attention to quality standards
• Follows through with established requirements
• Works well with clearly defined structures
• Is highly attentive to details
• Carefully follows rules and regulations
• Is cautious in their approach to complex situations
• Makes efficient use of existing resources
• Is highly skilled and knowledgeable in specific areas

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required, preferably in an Engineering discipline.
• Master’s degree preferred.
• Experience maintaining and overseeing a Quality Management System in accordance with ISO standards, including ISO 9001.
• Experience leading internal audits and coordinating external audits.
• Experience managing CAPA processes, root cause analysis, customer complaints, nonconformance reports, and supplier quality issues.
• Experience with PPAP submissions, documentation requirements, compliance records, risk assessments, and continuous improvement initiatives preferred.

PHYSICAL REQUIREMENTS:

• Must be able to perform inspection, documentation, audit, training, and quality management activities in a manufacturing or operations environment.
• Must be able to work within production, supplier, incoming inspection, in-process inspection, and finished goods inspection areas as needed.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Quarterly travel to other locations, including Canada.

Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. Selection decisions are based on job-related factors.