Mobile Technician

Mobile Service Technician – West Point Auto Key Responsibilities:

• Perform on-site diagnostics, repairs, and maintenance on a variety of truck makes and models.
• Provide emergency roadside assistance and support as needed.
• Use diagnostic tools and software to identify issues quickly and accurately.
• Communicate clearly and effectively with customers to explain repairs and maintenance procedures.
• Maintain a clean and organized service vehicle, stocked with necessary parts and tools.
• Document all work performed, including parts used, repairs completed, and time spent on each job.
• Follow all safety protocols and company procedures.
• Provide exceptional customer service, ensuring that each client’s needs are met with professionalism and efficiency.

Qualifications:

• High school diploma or equivalent; technical certifications are a plus.
• Minimum of 2 years of experience as a truck technician, preferably in a mobile service role.
• Strong diagnostic and problem-solving skills.
• Proficiency with diagnostic tools and software.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Valid driver’s license with a clean driving record.
• Ability to lift heavy parts and equipment as needed.
• Willingness to work flexible hours, including some evenings and weekends.

Benefits available the 1st of the month following date of hire. 401(k) retirement plan with company match Medical, Dental, and Vision Insurance Life Insurance Short- and Long-Term Disability Insurance Paid Vacation, Sick, and Holidays OEM Training Incentive for Parts & Service personnel Tool Reimbursement for service employees Tuition Reimbursement for service employees Discount on Parts/Labor and Vehicle Purchases Employee Referral Bonus Professional work environment #J-18808-Ljbffr North American Truck & Trailer, Inc