IT Technical Support Administrator III

Department: 12225 Enterprise Corporate - Enterprise Tech Field Services IL/WI

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Work Schedule: Monday through Friday, regular 8-hour shifts.

On-Call Rotation: Team members participate in a shared on-call rotation approximately once every 16 weeks. During the assigned week, support may be required outside normal business hours.

Pay Range:

$38.20 - $57.30

teams. Analyzing IT processes to formulate practical solutions using software, analytical tools and techniques, business processes, and deliver best practice-based IT (service) management. Representing IT to local and system leadership as needed, on a variety of operational and strategic projects and technical solutions, including hardware, software, infrastructure, cybersecurity, and mobile technologies/devices. Independently provides incident/request support, configuration of software and hardware, and is accountable for the implementation and maintenance of technical solutions to meet organizational requirements in alignment with ITSM and ITIL standards. Supports on-call responsibilities as needed for clinical and operational functions.

Major Responsibilities:

• Ensures compliance with Advocate Health IT standards. Preemptively identifies variations from standards and potential technology issues. Participates in change control activities for any environmental, operational, configuration changes as prescribed by defined change control processes.
• Adhere to Advocate Health ITAM process for device removal, including inventory management. Proactively ensure the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports.
• Local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Lead project team meetings and provide technical guidance as necessary to technical support administrators. Support and implement IT and FTSO Strategic Initiatives that align with the overall goals of Advocate Health.
• Onboarding/mentoring/coaching field services teammates including training on Advocate Health policies, procedures, standards, and best practices. Provides education to the team as new systems, features, standards, or best practices are implemented.
• Building and maintaining relationships through rounding and consulting with Site Leadership. Establishes meaningful stakeholder relationships targeted at improving productivity and engagement between IT and our business partners. Must be able to represent IT to site and local leaders in situations such as meetings, rounding, and safety huddles. Participate as site representative on Advocate Health enterprise-wide technical oversight committees and teams.

Licensure, Registration, and/or Certification Required:

• ​​​​​​​​​None required.

Education Required:

• ​​​​​ Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field.

Experience Required:

• ​5+ year of experience in a complex IT operating/support environment.

Knowledge, Skills & Abilities Required:

• ​​​​Must have excellent interpersonal and technical skills.
• Preferred background in Healthcare, Customer Service or Technology
• Excellent written and verbal communication skills, strong customer service skills, excellent problem-solving skills

Physical Requirements and Working Conditions:

​

• ​​​​​Ability to lift to thirty-five pounds without assistance. For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.
• Travel to Advocate Health locations required.
• This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.
• On call support required
• Incumbents will be required to wear personal protective equipment in designated clinical areas.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.