Public Safety Officer

Job Title: Public Safety Officer

Department: Public Safety

Reports to: Director of Public Safety

In this role, you will help ensure the safety and well-being of our guests and associates across Camelback Resort. You will respond to incidents, assist with emergencies, conduct patrols, and help maintain a safe, secure, and welcoming environment throughout the resort. If you enjoy working in a fast-paced environment, helping others, and being part of a team dedicated to safety, this role could be a great fit for you.

Key Responsibilities:

• Use proper radio etiquette and maintain clear communication with team members and other departments.

• Maintain and review daily activity logs and complete accurate, detailed incident and accident reports.

• Maintain confidentiality when handling guest and associate incidents and sensitive information.

• Respond to emergency situations, including medical emergencies, security concerns, guest complaints, and disturbances.

• Administer First Aid and CPR/AED assistance as necessary and within the scope of training and certification.

• Investigate reports of assaults, altercations, property loss, accidents, illnesses, and other incidents, following established procedures.

• Patrol assigned areas throughout the resort to identify safety hazards, deter unauthorized access, and help maintain a secure environment.

• Monitor surveillance cameras and other security systems, as applicable.

• Assist authorized personnel with access to secured areas and maintain knowledge of hotel and guestroom locking systems.

• Monitor associate entry and exit points and report suspicious or unauthorized activity.

• Provide escorts for individuals carrying money or other items of value, as requested.

• Assist local emergency services and outside agencies as needed, maintaining effective communication and cooperation.

• Maintain awareness of applicable local, state, and federal laws, regulations, and limitations of the position.

• Identify and report safety hazards across indoor and outdoor areas of the resort, including areas affected by changing weather and seasonal operations.

• Provide professional, helpful, and courteous service when assisting guests, associates, and visitors.

• Attend staff meetings, daily briefings, and other meetings as requested.

• Follow all resort policies, safety procedures, and established standards.

• Perform other duties as assigned.

Qualifications & Requirements:

• High school diploma or equivalent required.

• Current CPR/AED and First Aid certifications required.

• Valid Pennsylvania driver's license required.

• Six months of experience in public safety, security, or related field preferred.

• Must be RAMP certified and must comply with RAMP regulations.

• Basic computer skills, including the ability to complete reports and maintain electronic records.

• Basic mathematical skills, including the ability to add, subtract, multiply, and divide.

• Effective verbal and written communication skills, with the ability to interact professionally with guests, associates, and outside agencies.

• Ability to work independently and collaboratively as part of a team.

• Ability to remain calm, exercise sound judgment, and respond appropriately in stressful or emergency situations.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Ability to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on resort operational needs.

• Ability to work indoors and outdoors throughout the year in varying weather conditions, including heat, cold, rain, and snow.

• Ability to walk, stand, sit, climb and descend stairs, and move throughout the resort for extended periods.

• Ability to enter and exit vehicles as needed and safely navigate different types of terrain and surfaces.

• Ability to lift and carry objects weighing up to 50 pounds as needed.

• Ability to multitask and communicate effectively while performing duties in active, guest-facing environments.

• Ability to work in a fast-paced resort environment while maintaining a professional and guest-focused approach.

Perks/ Benefits :

• Complimentary access to Camelbeach, Aquatopia, local amusement parks and more! Ski season passes for those working during the winter season. Plus, great friends & family perks.

• Paid Training to gain skills, knowledge, and experience for professional development.

• Not to be missed employee events throughout the season

• Referral Bonuses – invite your friends to work with you!

• Competitive wages and advancement opportunities

• Interact with people from all over the world!

• Next day pay, through PayActiv.

• Tuition Reimbursement*

• Medical, dental, vision insurance, 401K*

• Vacation and PTO*

*Full Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.