Division Manager - Overhead Doors

Job Description

Job Description

Job Summary:
The Door Division Manager will be responsible for maintaining quality and efficiency, diversification through research, development, and cost analysis of product lines, and establishing a productive environment and healthy culture centered on knowledge and skill growth. The Door Division Manager will work closely with the Service Writer, Project Estimator, and other personnel regarding daily operations, including the safety and efficiency of personnel, equipment, and processes, that all jobs are completed in a timely manner, and that workflows run smoothly. This role requires innovative and creative thinking, strong leadership and organizational skills, as well as the ability to motivate and manage personnel.

Schedule:

• 7:30am - 5:30pm Monday-Friday w/ occasional weekends
• 50+ hours per week
• Start and end times may vary according to season and workload

Essential Roles, Responsibilities, and Duties:

The basic responsibilities of the Door Division Manager includes, but is not limited to the following:

1. Oversee Technicians, Service Writer, and equipment, ensuring that all operations are being carried out in accordance with company policies and safety regulations
2. Correct unsafe conditions in work area and report conditions that are not correctable to owner and safety coordinator immediately
3. Monitor and promote the well-being of division personnel and aid in improving job satisfaction and retention of key personnel
4. Ensure that job scheduling is running efficiently and that all services performed and products meet quality standards
5. Communicate with Human Resources regarding personnel demands and participate in interview, hiring, disciplinary, and termination processes
6. Research market trends and demands for innovative and proven techniques, products, and technological advancements
7. Research and submit new product or service ideas to upper management for consideration; prepare cost analysis; develop procedures; gain approval for requisition of samples; implement jobs into service schedule
8. Maintain up-to-date knowledge of required government, safety, and manufacturer standards
9. Communicate with Technicians and Service Writer providing guidance, training, and feedback with documentation as needed
10. Bring to upper managements’ attention personnel showing eagerness and potential for specialized or advancement training opportunities; aid in creation and follow through of training and appropriate compensation
11. Establish priorities; monitor the progress of projects and ensure that deadlines are met
12. Ensure that all equipment and machinery are properly operated and maintained
13. Aid Service Writer and Lead Technicians in troubleshooting and resolving any issues that may arise
14. Evaluate procedures and systems; measure results against standards; continually develop more efficient methods of conducting workflows; submit improved method suggestions to upper management for evaluation; implement approved process methods
15. Monitor inventory levels and delegate or order materials to replenish supplies as needed
16. Spot check physical inventory counts and compile reports as requested
17. Collaborate with customers on projects regarding design, cost analysis, and schedules
18. Coordinate with other departments to ensure the smooth and efficient flow of operations
19. Prepare, review, keep record, and submit for processing documentation daily (coding item receipts and bills, equipment inspection and repair reports, time sheets, etc.)
20. Oversee the creation, distribution, and execution of dispatch and personnel schedules
21. Assist customers in order fulfillment through various methods
22. Assist personnel and customers in contacting the appropriate personnel concerning questions and documents
23. Provide general support to visitors
24. Operate heavy equipment in a safe and efficient manner
25. Work with personnel to carry out daily operations when required
26. Inspect, secure, and maintain the upkeep and appearance of facility, yard, equipment, and tools in a safe operating condition; conduct and assist others in maintenance and repair of facility and equipment
27. Fill in for positions normally reporting to Door Division Manager during absences, intermediary position vacancies, during slow or idle periods, and as needed
28. Contribute to team effort by accomplishing related results as needed

Qualifications and Education Requirements:
An individual must be able to perform each essential job duty satisfactorily to perform this position successfully. The requirements listed below are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 18+ years of age
• Ability to lift 50+ pounds
• Pre-employment drug test and background check required

* We are a Drug Free Workplace. Candidates are subject to pre-employment, random, reasonable suspicion, and post-accident drug and alcohol testing. Candidates must also pass a pre-employment background check. Passing the drug test, background check, and having a suitable Motor Vehicle Record are minimum requirements for this position. Failure to meet the company’s standards may result in disqualification from employment.

• Valid class D drivers license with a 3 year clean driving record for insurance purposes
  
• Previous experience in a supervisory or managerial role
• Integrity: Maintain a high level of integrity, honesty, and ethics in all interactions and decision-making. Do what's right, do what you say you're going to do, and do it all honestly.
• Articulately communicate efficiently, tactfully and professionally with customers and company personnel via in-person, phone, text, email, and software applications
• Detailed organization
• Ability to multitask
• Able to motivate and manage personnel
• Able to troubleshoot and resolve issues quickly and efficiently
• Ability to take the initiative to increase the quality of one’s skills to become more efficient
• Make good judgment calls when under pressure
• Knowledge of safety regulations and industry standards
• Knowledge of shop equipment and tools
• Knowledge of load securement for transport

Perk Qualifications (not required):

• ServiceTitan software experience
• Construction or overhead/walk door technical knowledge

Skills:

• Read, write, and speak English
• Apply proficient computer skills
• Ability to interpret documents such as safety rules, user instructions, procedure, operating and maintenance manuals, and engineering specifications
• Perform mathematical functions pertaining to estimates, volumes, quantities, etc.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute ratio and percent
• Apply common sense understanding to carry out detailed but involved written or oral instructions
• Ability to operate equipment and tools involved in daily productions

Physical Requirements and Demands:
The physical demands below are typical of those that must be met by an employee to successfully perform the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer contact may result in tense and stressful situations
• Fast-paced decision making is required
• Extensive sitting with some walking, standing, heavy lifting, carrying, stooping, bending, kneeling, and reaching
• Early morning starts and long hours are expected according to the season or business making demands

Workplace Environment:
The work environment characteristics below are typical of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position involves working indoors and outdoors
• Job hazards include exposure to dust, noise, fumes and all-weather conditions. Potential for serious injury exists if equipment is misused, safety precautions are not taken, or safety policies are not adhered to

Additional Notes:
Applicant role and responsibilities may change at any time due to department staffing, supervisor requests, market changes, and any other factors that may affect the business structure.

If you are a dedicated individual with a passion for people and construction and possess some of the mentioned skills, we encourage you to apply for this exciting opportunity to build and create with us.

Compensation:

• Pay DOE, Starting $90,000/yr
  
• Vacation pay
• Holiday pay
• Benefit package available including:
  • Medical, Dental, Vision Insurance w/ employment anniversary benefits for dependent and family health plans
  • Life Insurance Policy
  • 401K Matching