Front of House Shift Leader (Assistant Manager)

Chick-fil-A Covington Highway 21 Assistant Manager OpportunityChick-fil-A Covington Highway 21 is hiring highly skilled restaurant leaders (Assistant Manager)! Our leaders focus on leading their team in the FOH or Kitchen areas.Available shifts: 5:30AM-2:30PM and 2:30-10:30PM. Must be available on Saturdays. Closed on Sundays but must be available for bi-monthly meetings.Shift Leadersare remarkable at shift leadership and lead the team to ensure excellence in their areas by:Equipping and empowering Team Members to execute the Winning Hearts Every Day Restaurant Strategy for our CustomersDemonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership CompetencyReports to: Coordinator on Duty and Executive DirectorResponsible for (as described in detail below):Winning Hearts Every Day Restaurant Customer Care StrategyOperational Excellence2nd Mile ServiceAttentive and Friendly Shift MembersLeading and caring for oneself, others, and the RestaurantCreating a positive Restaurant environment and working quickly to resolve problems in the RestaurantAreas of Responsibility:Works to personally demonstrate and equip and empower Shift Members to implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:Ensuring Operational Excellence in the following areas:Craveable FoodCoaches and upholds to Chick-fil-A standards and recipesCoaches and upholds to food safety standards and organizational safety standards of each Team Member's area and positionAssesses issues in quality and customer experience and identifies and corrects opportunitiesFast & Accurate ServiceEstablishes and reinforces a standard of excellence in order accuracy and a sense of urgency for each Team Member's area and positionHolds self and others accountable for thinking Customer FirstAssesses area teamwork and efficiencies and identifies and corrects opportunitiesWelcoming EnvironmentCoaches to overall cleanliness of the Restaurant inside and outsideHelps Team Members understand how keeping the Restaurant clean, safe, and refreshing affects the customerDemonstrating and teaching 2nd Mile Service by:Empowering 2nd Mile Service to the Customer by coaching and holding others accountable to go above and beyond by:Making it Personal by using names and sharing a warm welcome and fond farewellBeing Proactive by checking in and anticipating customer's needsBeing Generous by surprising and delighting customers with food, fun, and moreProviding training and reinforcement opportunities to ensure Team Member execution of 2nd Mile ServiceUpholding a standard of Attentive & Friendly Team Members by:Encouraging and training Team Members to Pay Attention to Details and consider Customer impacts and impressionsEnsuring Team Members Deliver Core 4 in each customer interactionProactively taking the lead to Recover Quickly when a customer has an unsatisfactory experience (HEARD Model and CARES)Embraces leading and caring for oneself, each other, and the Restaurant by:Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.Seeking to grow personally in CFA Covington Highway 21 specific Leadership Competencies, including:Leading with Emotional Intelligence: Leaders should be able to understand and manage their own emotions while recognizing and positively influencing the emotions of others. This competency supports a positive attitude and genuine interactions.Lead the team with a positive attitude through each shiftActively seek understanding from team members and other leaders about how your actions are perceived by othersLearn about own leadership style, understanding the positive and negative effects on team members and how to create balanceMotivate and inspire team members by acknowledging their hard work and dedicationAccountability with Integrity: Leaders should demonstrate integrity by holding themselves and others accountable to the high standards of Chick-fil-A Covington Highway 21.Own mistakes, take responsibility for actions, and not place blame on othersDemonstrate consistency between words and actionsConsistently promote positive behaviors and address behaviors that may negatively impact cultureHold all team members accountable to expectations and utilize systems for accountability, ensuring standards are upheld consistentlyIntentional Relationship Building: Leaders should excel at building strong, trusting relationships within the team and across Chick-fil-A Covington Highway 21, ensuring a cohesive and collaborative work environment.Promote a welcoming, positive environment for team and customersProactively engage with team members to celebrate, champion and challenge them individually and collectivelyKnow team members' individual strengths and utilize them to create a positive impact for the customer experienceCreate a psychologically safe environment for all team members to thrivePurpose-driven Communication: Leaders should communicate clearly, effectively and timely, aligning the team around shared goals and fostering a collaborative environment. To do this effectively, Leaders should communicate in a way that is consistent with our vision, high standards, and long-term goals and protects our Brand and upholds our reputation.Proactively communicate plan to team members and other leaders for daily shift operationsFollow up on opportunities for improvement with the appropriate leaderUtilize meeting time to communicate challenges and results that will move the business forward toward its goalsEngage with team to build motivation and morale around goalsInvesting in Self & Others: Leaders should be committed to developing themselves and others by seeking and providing guidance, feedback, and opportunities for growth.Actively coach and share opportunities to help a Team Member move towards their full potentialDisplay a personal commitment to learning and continuous self-improvementReceive feedback and guidance from Leaders and Team Members with curiosity, working to limit defensivenessLeading through Change: Leaders should be able to understand and communicate the challenges and opportunities of proactive change (innovation) and reactive change (change that happens to you). In the spirit of continuous improvement, leaders should guide others to positively adapt to change.Promote a growth mindset that seeks the opportunity within a changeHelp manage system changes, giving feedback in a constructive, unbiased mannerShow support for decisions made by the leadership team and help uphold expectations for changesCreates a positive Restaurant environment and works quickly to resolve problems in the Restaurant.Proactively offer assistance to CoordinatorsCreate a daily Restaurant experience for the Team through a positive attitude and effective communicationCreate a daily plan for shift management (Setup, Breaks, Inform) and delegates daily tasks (Jolt Checklist)Coach to and upholds Restaurant Team Member standards (Team Member Policy Handbook)Anticipate and solve capacity problems