Qality Assurance Supervisor

Job Description

Job Description

Salary: DOE

Position Summary

The Quality Operations Supervisor is responsible for supporting the day-to-day operations of the Quality Assurance department while driving execution of Quality Management System (QMS) activities across manufacturing operations. This role provides leadership and direction to Quality Inspectors and serves as a key operational resource for customer complaints, CAPA coordination, audit readiness, nonconformance follow-up, training support, and cross-functional quality initiatives.

This position acts as a bridge between Quality, Operations, Engineering, Manufacturing, and Supply Chain to support compliance, operational effectiveness, and timely resolution of quality-related issues. The role focuses heavily on operational execution, follow-through, escalation management, and maintaining audit-ready objective evidence within a fast-paced manufacturing environment.

Essential Duties and Responsibilities

Quality Operations & Team Leadership

• Supervise and support daily activities of Quality Inspectors and QA support personnel.
• Coordinate inspection priorities and departmental workload to support production demands and customer requirements.
• Provide guidance, training, and coaching to QA personnel on quality procedures, inspection methods, and compliance expectations.
• Support escalation and resolution of quality-related production issues.
• Monitor departmental effectiveness and identify opportunities for process improvement.

CAPA, Nonconformance & Customer Complaint Support

• Coordinate corrective and preventive action (CAPA) activities across departments to ensure timely completion and effectiveness.
• Support root cause investigations and containment activities related to customer complaints, internal nonconformances, supplier issues, and audit findings.
• Track corrective action deliverables, due dates, and effectiveness verification activities.
• Facilitate cross-functional follow-up to ensure closure of assigned actions.
• Maintain audit-defensible documentation and objective evidence related to investigations and corrective actions.

Quality Systems & Compliance Support

• Support maintenance and continuous improvement of the Quality Management System (QMS) in alignment with ISO 9001, AS9100, ISO 13485, and customer-specific requirements as applicable.
• Support internal, customer, and third-party audit preparation and coordination activities.
• Assist with development, revision, control, and implementation of SOPs, procedures, forms, and quality records.
• Support document control and training coordination activities within company systems.
• Assist with monitoring quality system metrics and reporting departmental performance indicators.

Cross-Functional Coordination

• Partner with Operations, Engineering, Manufacturing, Supply Chain, and Customer Service teams to drive timely resolution of quality issues.
• Support communication and follow-up with customers regarding quality-related matters as assigned.
• Escalate systemic or overdue quality risks to Quality Management.
• Support implementation of continuous improvement initiatives related to quality systems and manufacturing processes.

Qualifications

• Minimum 510 years of experience in Quality Assurance or Quality Systems within a manufacturing environment.
• Previous experience supporting or leading quality system activities, CAPA processes, audits, and cross-functional investigations.
• Prior leadership, supervisory, or team coordination experience preferred.
• Working knowledge of ISO 9001 and/or AS9100 quality management systems required.
• Experience with ERP and/or electronic quality management systems preferred.
• Strong organizational, communication, and follow-through skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strong problem-solving and root cause analysis skills.
• Ability to maintain professionalism and effective working relationships across departments.

Preferred Qualifications

• Experience in aerospace, medical device, defense, or regulated manufacturing environments.
• Internal Auditor certification or audit experience.
• Experience supporting customer audits and customer corrective actions.
• Familiarity with CAPA methodologies, 8D, 5-Why, or similar root cause analysis tools.
• Experience supporting cleanroom operations, environmental monitoring, cleanroom qualification/requalification activities, and controlled environment compliance within regulated manufacturing environments.

Physical Requirements

• Ability to work in both office and manufacturing environments.
• Ability to sit, stand, walk, and use standard office and inspection equipment as required.
• Ability to occasionally lift up to 25 pounds.

Additional Information

This position is intended to provide operational leadership and execution support within the Quality department and does not serve as the primary owner of the Quality Management System or final quality authority for the organization.