Client Success Associate, Business Development (Greater Chicago Area)

Client Success Associate, Business Development

At Becker’s Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences.

We’re expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms.

As a Client Success Associate, you’ll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you’re gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization!

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Key Responsibilities

Client Management & Execution

• Own the execution of multimedia campaigns across hundreds of healthcare industry clients.
• Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management.
• Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes.
• Maintain an understanding of client goals and align our offerings to drive success.
• Build relationships with multiple decision-makers to enhance long-term client partnerships.
• Maintain a one-hour response time for client communication.

Client Retention & Growth

• Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling.
• Achieve client retention and revenue growth by identifying expansion opportunities.
• Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities.
• Implement feedback from clients to continuously improve their experience.

Insights & Market Intelligence

• Use data-driven insights to inform strategies and identify opportunities for improvement.
• Share wins, obstacles, and execution best practices within the team.
• Stay curious about competitors, market trends, and client needs to enhance our approach.

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What Success Looks Like in This Role

• Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients.
• Meets or exceeds retention targets, showing a growth mindset and data-driven approach.
• Builds deep, lasting client relationships, leading to high retention and expansion rates.
• Clients consistently provide positive feedback on service, execution, and partnership value.

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We'd love to hear from you if…

• You're highly driven and ambitious with team first approach
• Proven ability to work under pressure and manage multiple priorities
• Results-oriented mindset with strong attention to detail
• Ability to make quick decisions in fast-paced environments
• You possess a strong work ethic with desire to advance and take on greater responsibilities.

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Qualifications

• Bachelor’s degree in a relevant field.
• 1-2 years of proven success in client success, sales, or a related role.
• Strong academic background and demonstrated work ethic in both college and high school.
• Highly detail-oriented, independent, and goal-driven, with an ability to thrive in a fast-paced environment.
• Passionate about delivering great client experiences and achieving measurable results.

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Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k
• Generous PTO
• Parental Leave
• Long-term Disability Insurance (LTD)
• Employee Assistance Program (EAP)

Yearly Salary Range: $60,000-$75,000 + Bonus Opportunity