Field Support Tech

Remote Worker - Chicago, IL

Position Summary:

Are you the person everyone calls when something needs fixing? 

We’re looking for a Field Support Tech who’s part measurer, part fixer, and full-time rooftop problem solver! If you can climb up, take precise measurements of existing roof openings, and roll up your sleeves to make things right when a curb adapter needs a little help, then you’re the one we’ve been waiting for.

As our Field Support Tech, you’ll be our boots on the ground (and on the roof). From measuring openings before a project starts so our designs fit perfectly, to heading out to job sites to troubleshoot and fix issues (yes, a stubborn bolt counts as a worthy opponent), you’ll make sure our customers are taken care of every step of the way. If you’re handy, comfortable working at heights, and love the satisfaction of solving a problem on the spot, then we want to meet you!

Essential Duties and Responsibilities:

• Travel to commercial and industrial job sites to accurately measure existing structures and openings for new product installation, or in the event of a product error travel to fix the product on site as needed.
• Create detailed field reports, sketches, and photo documentation of site conditions, including all relevant dimensions, obstructions, and structural details.
• Communicate any measurement discrepancies, site challenges, or required design modifications immediately to the Sales and Engineering teams.
• Maintain and calibrate all measuring and field documentation equipment (e.g., laser distance meters, cameras, tablets) to ensure accuracy.
• Adhere to all company safety protocols and site-specific safety requirements while performing field duties.
• Assist the Sales team in technical support, pre-bid site walk-throughs, and project feasibility assessments as needed.
• Assist the production floor as needed when field measure work is complete. 

Education and/or Work Experience Requirements:

• 2+ years experience in a travel-heavy field position. 
• Strong ability to read, interpret, and work from architectural and construction drawings (blueprints).
• Proficiency with measuring instruments, including tape measures, levels, and laser distance measurement devices.
• Valid driver's license and a clean driving record.
• Competency with technology, including mobile devices, tablets, and basic CAD/sketching software for field documentation.
• Proficient experience in welding, Welding certifications preferred. 

Additional Qualifications:

• Embraces and promotes CDI values – FAST, FUN, EASY, COMMUNITY, GROWTH
• Live in the Chicago metro area
• Excellent communication skills 
• Strong analytical and problem-solving skills
• Ability to travel as needed
• Ability to work hands-on in a manufacturing environment
• Ability to influence without direct authority
• Must be able to load, unload and handle a 65 lb. extension ladder
• Must be able to carry 30 lb. tool bag
• Must be able to work in conditions from 0 F to 100 F
• Must be able to talk with customers and coordinate what is needed to fix the issue.
• Demonstrated application of CDI core values.
• Clean Driving record, real ID

About CDI

CDI is a nationwide manufacturer of custom HVAC roof curbs, curb adapters, and equipment mounting systems. With a 99.3 percent on time delivery rate and plants across the country, we help customers solve job site challenges with speed and precision. We live out our FAST, EASY, FUN, COMMUNITY, and GROWTH core values every day by providing rapid turnarounds, simple ordering, and a great working environment for our team.