Technical Product Support Representative - Medical Devices

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What's in it for you: Trane in Noblesville, IN is hiring for a Technical Product Support Representative - Medical Devices to join our team. In this role, you will provides complex technical support and assistance to customers via email, phone, and/or other remote methods. Responds to customer inquiries on organizational products and services, including installation, operational functions, and maintenance. Provides customers with guidance and direction to support troubleshooting, preventive maintenance and problem solving recommendations for electro mechanical, refrigeration and integrated systems to improve product usability, up time, performance, and customer satisfaction. Accurately, and with great detail, documents customer interactions including details of inquiries, complaints, comments, troubleshooting steps, root cause analysis, and actions taken to resolve product malfunctions. Possesses a strong understanding of the organization's products and services, good customer service skills and the ability to negotiate with multiple levels of customers. Evaluates customer needs and works with Engineering team members as necessary to influence product improvements and enhancements. These team members are empowered to resolve all issues and escalation expectations are to be only rare cases. What you will do: Promotes Life Science Solutions values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives. Directly/indirectly communicates with Life Science Solutions customers and distributors worldwide regarding product failures and complaints via telephone, fax, and email. Document customer communication and root cause analysis. Manage open events to ensure customer satisfaction. Works with outside service and distribution partners for support of products both in and out of warranty. Provide assistance and guidance to Level 1 technicians. Other duties/responsibilities and projects as assigned (i.e. product updates). What you will bring: Relative Work Experience: 3-5 years related work experience (technical service, refrigeration (Cascade a plus), electronics). Education: High school diploma (AS/BS in EET, MET or other technical discipline preferred). Certifications / Licenses: None required. Computer Systems / Software: Proficient in Microsoft Office Suite. FourthShift and Microsoft CRM preferred. Key Competencies: Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus. Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction. Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution. Ability to promote and identify process improvements in the work environment, actively seeking to make things better. Ability to actively partner with Level 1 Techs to provide them with pertinent information, techniques, instruction, feedback and encouragement to maximize their success on the job. Annual Base Salary Range or Hourly Base Pay Range: $47,310.00 - $66,465.00 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us. That's okay! Share your skills, interests, and experience with us by building your Talent Profile to allow us to keep you in mind for future opportunities to join our team. At Trane Technologies, we believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. 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