Mailroom Associate

Mailroom Associate – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: We are seeking a reliable and customer-focused Mailroom Associate to support daily mail and office services operations at our client site in Reston, Virginia. In this role, you will help ensure the efficient handling and distribution of mail, packages, office supplies, and workplace support services that contribute to a smooth and productive office environment. The ideal candidate is organized, detail-oriented, and comfortable managing multiple responsibilities while delivering a high level of customer service.

What your day-to-day will look like:

• Receive, sort, and distribute incoming USPS, courier mail, and packages on the same day of receipt
• Process outgoing shipments through FedEx, UPS, USPS, and apply correct postage to outgoing mail
• Maintain mailroom, copy rooms, and breakrooms by restocking paper, toner, office, and coffee supplies
• Respond to basic copier and printer maintenance needs, including paper jams and replacement of interchangeable parts
• Monitor workplace conditions and submit Corrigo work orders for facility-related issues requiring attention
• Manage and update assigned Corrigo tickets related to Mail Services functions within required timelines
• Support employee move requests and maintain daily workflow reporting and activity tracking

Required Qualifications:

• High school diploma or equivalent
• 1–2 years of related mailroom, office services, or facilities support experience
• Strong customer service and communication skills with a professional demeanor
• Ability to manage multiple tasks and prioritize responsibilities effectively
• Reliable transportation and a clean driving record
• Ability to regularly stand and walk for extended periods throughout the workday
• Ability to lift, move, and carry materials up to 50 pounds occasionally

Preferred Qualifications:

• Experience working with Corrigo or similar work order management systems
• Familiarity with reprographic and office equipment operations
• Experience supporting workplace or facilities services in a corporate environment
• Strong organizational and time management skills
• Attention to detail and ability to work independently
• Experience maintaining inventory and workplace supply levels
• Ability to provide high-touch or white-glove customer service support

Location: Reston, Virginia

Work Shift: 08 Hour Day - 1st Shift/Morning Shift

Salary: $45,406.00

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 45,406.00 – 45,406.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay