Warranty Coordinator

Warranty Coordinator

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Mustang Cat is hiring a Warranty Coordinator to support the timely, accurate, and efficient submission of warranty claims. In this role, you'll interpret job folders, work within Caterpillar systems, and ensure warranty documentation is completed correctly to support internal teams and customers.

If you enjoy problem-solving, accurate documentation, and customer support in a fast-paced environment, this is a great opportunity to grow your career with a trusted industry leader.

We're more than just machineswe're the people behind the performance. Mustang Cat offers:

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits Medical, Dental, Vision
• 401(k) Employer Match
• Paid Vacation, Sick Time & Holidays

What You'll Do as a Warranty Coordinator:

As a Warranty Coordinator, you'll support end-to-end warranty processes while maintaining accuracy and excellent service.

Responsibilities include:

• Interpret job folders to prepare timely, accurate, and efficient warranty claims
• Use Caterpillar systems including SIS, DBS, SIMSI, and SIB to research and process claims
• Document requested parts and prepare all "Send It Back" Cat parts returns and shipments
• Register new machine and engine warranty coverage and maintain delivery records
• Respond quickly and accurately to warranty-related questions
• Perform routine accounting and clerical functions, including posting charges to work orders
• Verify and balance credit card statements
• Resolve warranty issues for shops, customers, and other Cat dealers
• Maintain organized records and follow established warranty procedures

What We're Looking For:

• High school diploma or equivalent
• 2+ years of warranty-related experience, or related experience in construction, engine, or technical fields
• 12 years of data entry experience with working knowledge of Microsoft Office
• Basic computer skills using Word, Excel, and Outlook
• Ability to lift up to 50 lbs
• Strong teamwork skills, attention to detail, and self-motivation
• Excellent customer service and communication skills

Start your next chapter with Mustang Cat as a Warranty Coordinator and play a key role in ensuring warranty claims are processed accurately, efficiently, and with a customer-first mindset. Apply today and let's talk!

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