Service BDC Admin

Service Bdc Administrator

Audi Fort Lauderdale, part of the Lithia & Driveway family, is seeking a Service Business Development Center (BDC) Administrator to support our Service Department and deliver an exceptional customer experience.

Monday Friday 7:30 am 4:30 pm

If you're organized, customer-focused, and thrive in a fast-paced dealership environment, this is a great opportunity to grow your career with a world-class luxury brand.

What's In It For You? Supportive, team-oriented work environment Work with the Audi brand at a premier dealership Full benefits and long-term career growth with Lithia & Driveway

Service BDC Responsibilities

• Handle inbound and outbound service calls
• Contact customers regarding open recalls, service reminders, no-shows, and cancellations
• Respond to service-related internet leads, emails, and missed calls
• Route calls to the appropriate service advisor or department
• Review dashboards for our AI platform and assist with follow-up activity

• Check vehicles in and out to customers
• Verify insurance and driver's licenses
• Review and explain loaner vehicle guidelines (fuel, tolls, etc.)
• Remove and return loaner vehicles to the fleet following Audi Loaner Policy
• Review service schedules, including cash and extended warranty services
• Communicate with service advisors and update notes related to payment status

What We're Looking For

Customer-focused, professional, and detail-oriented Strong verbal and written communication skills Previous customer service, call center, or automotive service experience preferred Bilingual (English/Spanish) is a plus Comfortable with computers, CRMs, and multitasking Ability to thrive in a fast-paced service environment

Benefits

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Apply today and join Audi Fort Lauderdale where exceptional service, teamwork, and career opportunity drive success.