Client Administrator

About LawTap and LawConnect Sharing

LawTap and LawConnect are proud members of the LEAP group of companies—the world’s leading provider of Legal Practice Productivity Solutions. With over 30 years of growth, we’ve expanded our reach across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, supporting more than 100,000 lawyers and their teams in small to medium-sized law firms. Our success is rooted in our curiosity and dedication to our guiding purpose: to help lawyers who help people.

LawTap is an Australian-based booking and scheduling software designed specifically for law firms. It enables lawyers to book client appointments with ease, saving time, reducing costs, and increasing efficiency. Trusted by over 1,500 law firms globally, LawTap is poised for significant growth as we enter an exciting new phase of development and innovation.

LawConnect Sharing is a secure document management and sharing platform that empowers law firms and their clients to access, collaborate on, and share legal documents anytime, anywhere. Built with privacy and security at its core, LawConnect helps streamline client communication and supports law firms in delivering a more modern, accessible legal experience.

Together, LawTap and LawConnect are critical components of the LEAP ecosystem, helping law firms operate more efficiently while delivering a better experience for their clients.

At both LawTap and LawConnect, we value people who deliver results and thrive in an accountable, high-performance culture. Join us in shaping the future of legal technology!

What you'll do

This is a newly created role with the opportunity to make an immediate impact! You'll leverage your client service expertise and keen attention to detail to bring operational efficiency to the organisation. This hands-on role covers a broad range of responsibilities, including client communication, project coordination, and document management. You’ll collaborate with stakeholders across Australia, New Zealand, Canada, the UK, and the US. While there will be challenges, your problem-solving skills and ability to think creatively will help you achieve positive outcomes. In return, we offer an incredible opportunity for rapid career growth in a stable industry. You'll be part of a top-performing, globally valued team that will support your success every step of the way. Here's what a typical day could look like:

• Manage client communications by responding to enquiries, maintaining relationships, and coordinating resources.
• Coordinate projects and progress tracking to ensure timely completion.
• Provide administrative support to the management team and various departments.
• Maintain organised records and documentation for projects, contracts, and other key information.
• Build trusted relationships with new and existing clients, both internal and external.
• Assist with preparing reports and presentations as needed.
• Create and maintain documentation, including training materials, delivery guidelines, and process documentation.

What you'll bring

This is an autonomous role with an ambitious roadmap, so we're looking for someone proactive, detail-oriented, and driven to make an impact. Ideally, you’ll have at least 2 years of experience in client service or administration, along with the following:

• Demonstrated experience in delivering outstanding customer service via phone and email. 
• Strong communication skills, with the ability to engage effectively with clients and build lasting relationships. 
• A calm, adaptable approach—comfortable working under pressure and managing changing priorities in a fast-paced environment. 
• Proven problem-solving skills and sound judgment. 
• Confident influencing and relationship-building skills across all levels, including executives, peers, and clients. 
• Sharp attention to detail, with a commitment to accuracy and precision. 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with tools like Slack, Salesforce, Trello, or Monday.com. 
• Excellent organisational skills, with a track record of meeting deadlines and maintaining high-quality work.

LEAP is an inclusive, people-first company, committed to removing barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to apply.

Why join LEAP?

Beyond this unique opportunity to make a meaningful impact on a growing global product, we offer a range of benefits, including:

• A flexible hybrid work environment, allowing you to balance time between the office and working from home.
• Investment in your career growth, with dedicated support and resources.
• Complimentary platinum gym membership.
• Generous parental leave benefits.
• An additional paid wellbeing day.
• Unique social events and much more!