Collections Specialist

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Position Overview

The Collections Specialist is responsible for following up with invoices that have been sent to payers but have not yet been paid. This individual is also responsible for researching denials and converting them.

Essential Job Functions

Process at least 5 claims per hour

Manage a portfolio of payers ensuring collections, aging and denials are being processed in a timely fashion

Assist with billing efforts by eliminating denials and keeping payer rules up to date

Perform month end reconciliation; assisting other departments as needed

Meet daily, monthly and quarterly collection goals set by management

Ensure work being performed meets internal and external compliance requirements

Requirements

High school diploma or GED required

Minimum of 2 years related experience; healthcare, medical office, customer service preferred

Proficient in Microsoft suite of products including Outlook, Word and Excel

Strong basic math and accounting skills

Proven ability to manage in a high call volume environment with accuracy and efficiency

Preferences

List

Other Skills/Abilities

Must be able to adhere to confidentiality standards and professional boundaries at all times

Attention to detail

Time Management

Ability to remain calm and professional in stressful situations

Strong commitment to excellence

Quick-thinking and astute decision making skills

Effective problem-solving and conflict resolution

Excellent organization and communication skills

Physical Requirements

Must be able to speak, write, read and understand English

Occasional lifting, carrying, pushing and pulling of 25 pounds

Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting

Must be able to sit and climb stairs

Must have visual and hearing acuity

Must have strong sense of smell and touch

Environment

Performs duties in an office environment during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter, and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.