Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher

Part Time $20‑28/hr Remote

Support our customers and technicians by managing calls, scheduling, and daily routing. Fast‑paced office role with real impact.

Fridays and Saturdays, 9AM‑5PM.

If you’re friendly, good with people, and naturally calm under pressure, this is honestly one of the most important and rewarding roles in our company. You’re the first voice people hear when their sprinklers break, their yard floods, or they’re trying to book a service. Your job is simple: make people feel safe, cared for, and taken seriously. When you do that, everything else falls into place—better booking rates, happier customers, and techs who walk into jobs already set up for success.

This is an entry‑level position, and you don’t need any irrigation experience at all. If you’re good on the phone and you learn quickly, we can teach you everything else.

It’s a remote job, but you’ll come into the office occasionally for meetings, training, filming content, or team events. You’ll need a quiet space to work (if you have loud dogs, kids, or roommates who constantly interrupt, this job probably won’t be a good fit unless you can isolate somewhere). You can use your own laptop and headset, or we can provide them.

What You’ll Do

• Answer inbound calls with warmth and confidence
• Schedule jobs and manage our service calendar
• Adjust routes and dispatch technicians efficiently
• Help customers understand what to expect
• Send reminders, follow‑ups, and review requests
• Text customers through Housecall Pro
• Chat with customers via Google and our website
• Update notes, photos, and job details in HCP
• Calm down frustrated customers and make them feel taken care of
• Work with technicians so they’re set up for success
• Build relationships with repeat clients

Tools You’ll Learn

• Housecall Pro (HCP)
• GoHighLevel (GHL)
• Microsoft Office (Excel/Sheets knowledge is a plus)
• Google Drive
• Our website editing tools
• SEO tools
• Content creation tools (optional but available)

What This Job Is Like

This job is for someone who:

• Likes helping people
• Enjoys talking on the phone
• Pays attention to details
• Stays calm even when people are stressed
• Is friendly and casual but still professional
• Learns fast and picks up new software easily
• Likes having a role that matters

You are the person who turns a stressful customer moment into a story of human caring. People remember the voice that made them feel safe.

Benefits

• Occasional office drop‑ins
• Free laptop/headset if needed
• Bonuses for performance
• Free merch and uniforms
• Training on high‑value skills (SEO, marketing, CRM systems)
• Optional 401(k) matching and insurance benefits
• Competitive wages with opportunities for raises based on skill and performance

Company Culture

• Company trips (Bear Lake, Sundance)
• Campouts and barbecues
• Pool parties
• Golf events
• Content shoots and behind‑the‑scenes days
• Strong team spirit and fun atmosphere

What Success Looks Like

• Makes customers feel safe, heard, and important
• Builds trust on every call
• Speaks warmly and confidently
• Fills the schedule efficiently
• Keeps technicians informed and supported
• Helps earn reviews that mention the “nice person on the phone”
• Remembers little details about customers and techs
• Moves customers from stressed to relieved in one conversation

Growth & Advancement

If you perform well, you can grow into roles such as:

• Office Manager
• Marketing support (SEO, ads, content creation)
• Hiring and HR
• Full customer experience management
• Executive‑level operations roles over time

Qualifications

• Strong English and confident phone communication
• Friendly, patient, and comfortable talking with customers
• Basic computer skills and ability to learn new software quickly
• Reliable internet and a quiet place to work from home
• Able to attend occasional in‑office meetings or training
• Valid driver’s license
• Must pass a background check and drug test
• Customer service experience is a plus, but not required
• Organized, detail‑oriented, and a fast learner

Optional Benefits and Perks

• Paid training
• Flexible remote work with occasional in‑office days
• Optional 401(k) matching and insurance benefits