Outreach Worker, Hospital Violence Interruption Program

Hospital Violence Interruption Program Outreach Worker

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Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values:

• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview:

Under the direction of the office of Community Health and Violence Prevention Services Division, the Hospital Violence Interruption Program (HVIP) Outreach Worker will respond to participating area hospitals to provide support, case management, crisis intervention, and advocacy to gunshot, stabbing and/or aggravated assault victims. The HVIP Outreach Worker will intervene and mediate conflicts and connect participants to services that address their unique needs. The HVIP Outreach Worker will form relationships with partner organizations and secure linkages to partner organizations for domestic violence, intimate partner shootings and/or homicides, and other services related to violent incidents and/or address the root causes of violence. The Outreach Worker will play a critical role in helping hospital victims and community members understand patterns of violence and provide emotional and trauma informed support to victims, perpetrators, and their families. The Outreach Worker must be a credible messenger with established relationships in the target communities.

Duties & Responsibilities:

• Provide support and services for gunshot, stabbing, and aggravated assault victims at participating hospitals; this includes individuals at the highest risk of being perpetrators of violence and their family members. This may involve coordinating efforts with the Community Violence Interruption team(s).
• Provide direct case management and emergency support services to individuals, and their families involved in instances of violence; including assistance in completing paperwork and forms related to victims' compensation. Work closely with hospital staff and help victims and families understand discharge information and follow-up appointments.
• Provide immediate crisis response to victims, perpetrators, and their families after a shooting or homicide, responding to the participating hospitals and target communities to provide immediate supportive services; working closely with the Community Violence Interruption Outreach team(s), as needed.
• Provide support and advocacy to the victims of violence and their families through hospital visits, home visits, phone calls, justice advocacy, and referrals to other support organizations.
• Coordinate and facilitate educational forums, family and group support sessions, trainings and other gatherings and develop relationships with partner organizations and build "warm referral" network for linkages.
• Participate in the necessary trainings and conduct workshops for the division, as needed.
• Daily documentation of client services and case management provided; assisting program supervisor and manager with data collection and required reporting.
• Work with participants to identify and address safety concerns and create plans for long-term safety and well-being.

Harris County is an Equal Opportunity Employer

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Requirements

Education:

• High school diploma or GED, or the ability to obtain within 12 months of hire date.

Experience:

• At least six (6) months of experience working with high-risk individuals of diverse backgrounds.
• Must be considered a credible messenger/trusted resident in one of the areas that we are serving (Sunnyside, South Park, Greater OST/S Union, Cypress Station, and/or Cloverleaf).
• No pending criminal cases.

Certifications/Licenses:

• Valid Texas Driver's License (upon hire), good driving record, and vehicle insurance.

Knowledge, Skills and Abilities:

• Experience supporting and working with high-risk individuals and street organization involved residents, developing individualized plans for high-risk community members, awareness of trauma reactions
• Experience working with people from various ethnic, economic, and educational backgrounds both as colleagues and as clients
• Experience documenting case notes
• Experience developing and retaining relationships with other service providers
• High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form
• Crisis intervention training or knowledge
• Feels comfortable engaging with community-based services.
• Knowledge of Harris County communities with histories of violence; credibility in Sunnyside, South Park, Greater OST/South Union, Cypress Station, and/or Cloverleaf areas in unincorporated Harris County.

Core Competencies:

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

Preferences

• Bilingual in Spanish/English

General Information

Position Type and Typical Hours of Work:

• This is a full-time position.
• Monday through Friday 11:00 AM - 8:00 PM (flexible); however, days and times will involve working evenings, weekends, and holidays due to the nature of the work.
• Days and hours will depend on the needs of the community and division, including community engagement events.

Work Environment:

• The Harris County Public Health Community Health and Violence Prevention Division is a drug free and safe workplace, passing a drug screening and background check is required prior to being hired.

Physical Demands:

• This is a mobile and active role; and some duties would require the ability to lift up to 20 pounds, plus bending & standing for extended periods at a time.

Work Location:

• Harris County Public Health: Community Health & Violence Prevention Division - 1111 Fannin St. Houston, Texas. 77002.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.