Lead Practice Assistant

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Step into a key role where youll help keep our pulmonary program connected organized and focused on delivering an excellent patient experience.

As a Lead Practice Assistant youll serve as a trusted resource for patients providers and staff while supporting the day-to-day operations of a busy clinical environment. Youll help ensure front-end and administrative workflows run smoothly support your teammates and contribute to an efficient patient-centered practice.

This is a great opportunity for someone who enjoys:
Being a go-to resource for patients providers and colleagues
Helping teams stay organized efficient and connected
Using strong communication and problem-solving skills to keep daily operations moving
Supporting compliance with organizational policies and regulatory requirements
Making a meaningful contribution to the patient experience and overall success of the pulmonary program

What Youll Do
As a Lead Practice Assistant youll play an important role in keeping the practice running smoothly and ensuring patients are prepared and supported throughout their care journey. Youll combine scheduling coordination problem-solving and team support to help create an efficient and positive experience for both patients and colleagues.

In this role youll:
Review schedules and identify opportunities to maximize appointment availability and accommodate new patients whenever possible.
Proactively review upcoming appointments to identify coverage gaps or prior authorization needs connecting with patients and securing necessary approvals to help ensure visits are ready to go.
Coordinate prior authorizations for outside diagnostic testing and follow-up visits helping patients navigate insurance requirements and minimize delays in care.
Provide telephone and administrative support during high-volume periods and team member absences.
Manage the Outstanding Orders Follow-Up queue ensuring orders are accurately linked and appropriately updated when patients choose not to schedule.
Oversee the fax pool reviewing triaging and routing incoming documents to help ensure timely follow-up.
Help welcome and develop new team members by providing training workflow guidance and knowledge sharing.
Take on additional responsibilities as needed to support the team practice and patient experience.

Qualifications

What Youll Need:

• Associates Degree required Bachelors degree preferred
• This role can accept education in lieu of a degree
• 3-5 years of experience working in a healthcare setting
• 2-3 years in a leadership or supervisory position
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Proficiency in electronic health record systems and office software
• Knowledge of medical terminology billing and coding processes
• Ability to multitask and manage competing priorities in a fast-pace environment

Additional Job Details (if applicable)

Why Join Mass General Brigham

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay health coverage retirement plans and paid time off.

Remote Type

Hybrid

Work Location

66 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.73 - $31.02/Hourly

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

Junior IC