Engineering Program Director - Americas Distribution Quality Operations

We anticipate the application window for this opening will close on - 17 Aug 2026Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeAct boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That’s the Medtronic Mindset — our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives.The Engineering Program Director, Distribution Quality Operations for Americas is responsible for leading and executing complex global quality programs that support distribution operations and operating unit requirements. This role serves as the primary program manager for Americas product rework initiatives, cosmetic fix programs, Product Hold Order (PHO) activities, and distribution supplier quality oversight.The position requires strong cross-functional leadership to coordinate activities across Operating Units, Distribution Centers, Supply Chain, Regulatory Affairs, Manufacturing, Quality, and third-party logistics partners. The Program Director ensures programs are executed in compliance with quality system requirements, regulatory expectations, and business objectives while driving efficient product disposition and distribution continuity.At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 5 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. We must work with a sense of purpose and ownership, knowing there is a human life on the other side of every decision.Responsibilities may include the following and other duties may be assigned.Global Delivery Quality Program ManagementLead and execute global quality programs supporting cosmetic fixes, product rework activities, relabeling initiatives, and other supporting activities.Develop and manage program plans, timelines, budgets, risks, and stakeholder communication strategies.Coordinate cross-functional teams to ensure program deliverables are completed on schedule and meet quality and regulatory requirements.Establish governance processes and provide regular status updates to senior leadership and operating unit stakeholders.Facilitate issue resolution and escalation management for critical program risks and barriers.Requirements Documentation & Change ControlPartner with Operating Units to define, document, and drive approvals of business, quality, and regulatory requirements for product rework and cosmetic fix activities.Lead change control activities associated with global distribution and rework initiatives.Ensure documentation packages, risk assessments, validation requirements, and implementation plans are completed and approved in accordance with Quality System requirements.Support development and maintenance of procedures, work instructions, and program documentation.Product Hold Order (PHO) ManagementLead execution of Product Hold Orders affecting Americas Distribution sites.Coordinate inspection, sampling, segregation, containment, disposition, rework, scrapping, and shipment activities.Ensure PHO activities are executed in accordance with approved procedures, regulatory requirements, and operating unit instructions.Facilitate communication between operating units, distribution centers, quality teams, and supply chain stakeholders.Provide reporting and status updates on hold order progression, product disposition decisions, and completion activities.Supplier Quality Oversight for DistributionOversee supplier quality activities supporting distribution operations, including third-party logistics providers, repackaging suppliers, and service providers.Coordinate supplier assessments, audits, performance reviews, and quality improvement initiatives that will be executed by Quality Engineering.Monitor supplier quality metrics and identify opportunities to reduce risk and improve performance.Logistics & Execution ManagementCoordinate logistics activities associated with product rework, relabeling, inspection, and product disposition programs.Collaborate with manufacturing and logistics partners to execute approved plans.Ensure inventory movement, product accountability, and traceability requirements are maintained throughout program execution.Monitor program performance metrics and implement corrective actions as necessary.Assess project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.Must Have: Minimum RequirementsTo be considered for this role, please ensure the minimum requirements are evident on your resume.Requires a Bachelors degree in Engineering or Technical Sciences with 10 years of relevant work experience in Supplier Quality Execution and Project Management in a highly regulated industry and 7+ years of managerial experience, OR advanced degree in Engineering or Technical Sciences with 8 years of relevant work experience in Supplier Quality Execution and Project Management in a highly regulated industry and 7+ years of managerial experienceNice to Have:PMP, Lean Six Sigma, or equivalent project management certification.Experience supporting distribution center operations, field actions, product recalls, or product hold activities.Knowledge of FDA, ISO 13485, and medical device regulatory requirements.Experience with supplier quality management and third-party logistics oversight.Demonstrated ability to lead global, cross-functional teams in a matrix environment.For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at View email address on click.appcast.io. ‌Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$198,400.00 - $297,600.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).This position is eligible for an annual long-term incentive plan.The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.SummaryLocation: Memphis, Tennessee, United States of AmericaType: Full time