Travel and Relocation Services Program Coordinator - Federal Acquisition Service

Summary As a Travel and Relocation Services Program Coordinator, you will provide strategic advice, recommendations, solutions, and resolve highly complex issues for the Travel Shared Services business lines. The Office of Travel, Transportation and Logistics (TTL) provides governmentwide solutions for travel, transportation, fleet management and emergency management. Location and Vacancy Location will be determined upon selection. We are currently filling one vacancy, but additional vacancies may be filled as needed. Duties Develop and maintain a strategic organizational relationship with other federal agencies at the national level and serve as an internal national expert on the customer's mission, strategic direction, and workplace needs to strategically position GSA Travel Shared Services & ETSNext to facilitate accomplishment of the customer’s mission. Leads and/or actively participates in cross‑functional inter‑agency account teams, project teams (to provide the customer perspective), special initiative teams, etc. Gathers, analyzes, and shares customer/inter‑agency business intelligence in order to identify customer pain points and common concerns or issues, positively impacting/affecting customer satisfaction and usability. Conduct research as the national expert in ETSNext & Travel Shared Services to understand the customer’s mission and business drivers and assess factors which may impact its travel & expense needs nationwide. Respond to customer inquiries and assists in the resolution of transactional and/or systemic customer issues/problems (service delivery, project delivery, etc.) to build relationships across travel business lines, stakeholders, and national customer agencies. Assess program effectiveness, by investigating or analyzing a variety of complex and unusual conditions, problems, questions, and issues and making recommendations for resolution of those critical problems through application enhancement and/or developing new service solutions. Requirements Conditions of employment: US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time‑in‑grade within 30 days of the closing date, if applicable Register with Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Current or former political appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political Schedule A, Schedule C or NonCareer SES employees. Disclosure is required and failure may result in disciplinary action. Serve a one‑year probationary period, if required. Undergo and pass a background investigation (Tier 4 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. The Department of Homeland Security’s e‑Verify system will be used. Discrepancies must be resolved as a condition of continued employment. Complete a financial disclosure report to verify that no conflict or appearance of conflict exists between your financial interest and this position. Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) and the number of hours per week you worked (if part time). To qualify, you must have at least one year of specialized experience equivalent to the GS‑13 level or higher in Federal service. Specialized experience includes providing strategic advice, recommendations, and solutions to resolve highly complex, enterprise‑wide challenges within a Travel and Expense Shared Services or similar program. This experience must include the following: Performs both strategic account management and customer service management functions in support of organizational priorities and stakeholder needs. Gathers and synthesizes information from diverse sources including customers, stakeholders, and technical experts to analyze complex issues and develop integrated, customer‑focused solutions. Applies project management methodologies and tools to monitor risks, issues, and progress, and to deliver clear, actionable insights that drive informed decision‑making and successful program outcomes. Additional Information Candidates will not be hired based on race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. Relocation‑related expenses are not approved and will be your responsibility. On a case‑by‑case basis, the following incentives may be approved: recruitment incentive if you are new to the federal government; relocation incentive if you are a current federal employee; credit toward vacation leave if you are new to the federal government. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Flexible work schedules Transit and child care subsidies Flexible spending accounts Long‑term care insurance Training and development #J-18808-Ljbffr GSA