Director of Information Services

About SCC

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play – the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as it began over three decades ago. Read more about our Community Impact here.

Employees are the heartbeat of this extraordinary service culture and contribute to our collective success in the vibrant core of downtown Seattle.

Position Summary

The Director of Information Services serves as the strategic technology leader for the SCC, responsible for developing and executing a comprehensive technology vision that enables organizational excellence, exceptional customer experiences, operational efficiency, and business innovation.

Reporting to the Chief Financial & Technology Officer (CFTO), this position provides leadership for Information Technology, Cybersecurity, Enterprise Applications, Business Intelligence, Digital Workplace, Infrastructure, Data Governance, and emerging technologies. The Director partners across the organization to modernize business operations, enhance cybersecurity resilience, leverage artificial intelligence, and deliver technology solutions that support one of the nation's premier convention and event destinations.

The Director serves as a trusted strategic advisor to executive leadership, translating SCC's operational, financial, customer, and organisational priorities into a cohesive technology roadmap. The position balances innovation with reliability, cybersecurity with accessibility, and strategic investment with fiscal discipline.

This role is both strategic and operational—leading enterprise technology planning while ensuring reliable, secure, and customer-focused technology services for employees, tenants, event organizers, exhibitors, and guests.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Develop and execute a multi-year Information Services Strategic Plan aligned with SCC's strategic priorities.
• Serve as the organization's senior technology advisor to executive leadership.
• Lead enterprise digital transformation initiatives that improve business processes, customer service, and organizational performance.
• Establish technology governance that aligns investments with organizational priorities and measurable business outcomes.
• Evaluate emerging technologies and develop implementation roadmaps that create competitive advantages for SCC.
• Foster a culture of innovation, collaboration, continuous improvement, and service excellence.
• Develop and maintain an enterprise cybersecurity strategy based on industry best practices and recognized frameworks.
• Lead cybersecurity governance, risk management, business continuity, and disaster recovery planning.
• Ensure technology systems maintain high availability, reliability, scalability and security.
• Provide direct technical support, as needed, for complex or escalated help‑desk requests. Ensure incidents are managed consistently and effectively, with a strong emphasis on timely resolution, customer service, clear communication, appropriate escalation, and confirmation that issues have been fully resolved.
• Maintain a strong working knowledge of core operating systems and enterprise technology platforms to effectively oversee technical operations, support troubleshooting, and ensure the reliability and continuity of Information Services.
• Identify opportunities to responsibly implement AI to improve productivity, analytics, customer service, and operational efficiency.
• Establish AI governance, ethical standards, and organizational policies.
• Establish enterprise data governance standards that improve data quality, consistency, security and accessibility.
• Lead modernization of workplace technologies that improve employee productivity and collaboration.
• Oversee Microsoft 365 collaboration technologies and digital productivity platforms.
• Develop and administer the annual Information Services operating and capital budgets.
• Monitor technology expenditures and maximize return on technology investments.
• Provide leadership and mentorship to Information Services staff.
• Build a high‑performing, customer‑focused technology organization.
• Promote professional development, succession planning, and workforce engagement.

Knowledge, Skills & Abilities Demonstrated knowledge of:

• Enterprise architecture
• Cloud computing
• Cybersecurity frameworks
• Microsoft technology ecosystem
• Artificial intelligence governance
• Business intelligence and analytics
• Data governance
• Digital workplace technologies
• IT service management
• Technology procurement
• Contract management
• Budget development
• Project portfolio management
• Organizational change management
• Technology risk management

Ability to:

• Translate business strategy into technology solutions.
• Communicate complex technical concepts to executive leadership and non-technical audiences.
• Lead large-scale organizational change initiatives.
• Build collaborative partnerships across all business functions.
• Make sound strategic and operational decisions.
• Inspire innovation and continuous improvement.
• Balance operational excellence with strategic transformation.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk, hear, sit, stand, walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Minimum Qualifications:

• Bachelor's degree (B. A.) from four-year college or university with major course work in information technology, computer science, business engineering, or a related field; or, equivalent combination of education and experience.
• Six (6) years of increasingly responsible information technology management and contract administration experience, including three (3) years’ experience supervising technology professionals and project management experience.
• An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge.

*Equivalent combination of education and experience may be considered.

Schedule:

Typically, Monday to Friday. Flexibility to work evenings/weekends dependent on event schedule.

Work Location:

Seattle, WA 98101.

Disability Accommodations and Equal Employment Opportunity

If accommodations are required either to complete the application process and/or attend an interview, please contact the Human Resources Department at View phone number on click.appcast.io.

Seattle Convention Center is committed to the policy of equal employment opportunity and nondiscrimination on the basis of race, creed, color, national origin, sex, marital status, sexual preference, orientation, gender identity, genetic information, pregnancy, age, religion, veteran status, military status, disability, or any other status protected by law.

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